Outage report · Major outage
Mention Me outage on Nov 3, 2025
Merchant API not working
SeverityMajor outage
StartedNov 3, 2025, 14:12UTC
ResolvedNov 3, 2025, 18:10UTC
Duration3h 58m
What happened
Mention Me reported a major outage starting Nov 3, 2025, 14:12 UTC. It was marked resolved at Nov 3, 2025, 18:10 UTC.
- The incident lasted 3h 58m from first report to resolution.
- It was the longest significant outage Mention Me reported in the 12 months up to it.
- Mention Me had reported no other partial or major outages in the 90 days before it.
- 2 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Mention Me
The issue has now been resolved. We will be reviewing the incident and ensuring that we can make any changes to improve the platform reliability in the future. We identified an issue with Merchant API which caused increase error rates when trying to perform API requests. We worked with our external vendor to resolve the issue and once it was resolved error rates dropped back to expected levels. If you sent any data to the API between 13:00 GMT and 16:30 GMT, we recommend that you replay those requests to ensure all expected actions have taken place.
What our independent monitoring saw
Our independent monitoring of Mention Me started after this incident, so this report is based on Mention Me's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Mention Me's overall reliability
99.6/100
Mention Me has a reliability score of 99.6/100, with 100% effective uptime and 1 incidents over the last 90 days.
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