Outage report · Major outage

Mention Me outage on Jun 16, 2025

Platform outage

SeverityMajor outage

StartedJun 16, 2025, 13:56UTC

ResolvedJun 16, 2025, 16:13UTC

Duration2h 17m

What happened

Mention Me reported a major outage starting Jun 16, 2025, 13:56 UTC. It was marked resolved at Jun 16, 2025, 16:13 UTC.

The incident lasted 2h 17m from first report to resolution.
It was the 3rd longest of 5 significant outages Mention Me reported in the 12 months up to it.
Mention Me had reported 2 other partial or major outages in the 90 days before it.
4 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Mention Me

The issue has now been resolved. We will be reviewing the incident and ensuring that we can make any changes to improve the platform reliability in the future. The issue was related to a failure in our primary database. Queries used to retrieve information about rewards became unexpectedly slow after a routine database change. We have narrowed down the problem to a specific database table. This had a knock on effect of causing the platform to become slow or unavailable. We will be investigating with Amazon Web Services to understand what might have caused this problem and to understand how to prevent this error occurring again. During the period, users will have experienced that the Mention Me platform was either unavailable or slow to respond. Data sent to Mention Me (e.g. as part of an integration), or sent from Mention Me (e.g. as part of a webhook or an email to a customer) has now been processed. No data we received has been lost, however, some data may never have made it to Me

Read Mention Me's official incident report ↗