Outage report · Partial outage

Onfido (Entrust) outage on Jan 7, 2026

Severe service disruption across the platform in EU

SeverityPartial outage

StartedJan 7, 2026, 13:13UTC

ResolvedJan 7, 2026, 16:21UTC

Duration3h 8m

What happened

Onfido (Entrust) reported a partial outage starting Jan 7, 2026, 13:13 UTC, affecting API, Dashboard, Applicant Form, Document Verification, Facial Similarity, Watchlist, Identity Enhanced, Webhooks and 4 more. It was marked resolved at Jan 7, 2026, 16:21 UTC.

The incident lasted 3h 8m from first report to resolution.
Onfido (Entrust) had reported 7 other partial or major outages in the 90 days before it.
4 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Onfido (Entrust)

### Summary On **January 7th, 2026**, between **13:05 UTC and 15:50 UTC**, our EU region experienced severe instability impacting multiple products. **Impact Overview:** * **Autofill** → Errors for new document requests \(13:05 – 13:39\) * **Facial Similarity** → Delays in report processing \(13:05 – 14:16\) * **Documents API** → Elevated error rates \(13:05 – 15:50\) * **Platform Stability** → Severe degradation during migrations \(13:49 – 14:07, 14:34 – 15:15\) ### Root Causes On September 2024 we suffered an incident, also in the EU region, due to the overflow of an integer primary key in a table supporting our Applicants \([Post Mortem](https://status.onfido.com/incidents/t5213twqgg10)\). As remedies to that incident we: * immediately put in place alerting on other tables experiencing similar growth across our systems; * scheduled proactive table migrations to avoid other similar disruptions of service. As part of those scheduled migrations, during 2025, we migrated multiple

Read Onfido (Entrust)'s official incident report ↗