Pandle outage on Jan 24, 2025

What happened

Pandle reported a partial outage starting Jan 24, 2025, 13:10 UTC, affecting Mobile App (Android & iOS). It was marked resolved at Jan 25, 2025, 13:23 UTC.

• The incident lasted 1d from first report to resolution.
• Pandle had reported no other partial or major outages in the 90 days before it.
• 1 other vendor we track reported a significant incident within 12 hours of it.

Latest update from Pandle

<b>Summary</b> The new version of our Android app has now been approved by Google and released on the Google Play Store. This update resolves the issue where some Android users were seeing anonymised data instead of their own after logging in. Throughout the incident, no personal or sensitive user data was ever compromised, at risk or exposed. <b>Details</b> Affected Platform: Android only - iOS users were not affected. Root Cause: A misconfiguration in our last app deployment led some users to see anonymised, developer-environment data. Resolution: A corrected version of the Android app has been published to the Google Play Store. User Impact: Only a small subset of Android users were affected. These users are now able to update to the latest version and regain normal functionality. <b>Current Status</b> The updated Android app is available for download on the Google Play Store and we have restored normal operations, and end users are no longer affected. <b>Next Steps</b> If

Read Pandle's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Pandle started after this incident, so this report is based on Pandle's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outagePopmenuJan 24, 2025, 22:56 UTC

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