Outage report · Major outage
Pendo outage on Feb 5, 2026
Guides using segments are non-operational in Production and Staging Environments
What happened
Pendo reported a major outage starting Feb 5, 2026, 01:20 UTC, affecting Guide Deliverability, Guide Deliverability, Guide Deliverability, Guide Deliverability, Guide Deliverability, Guide Designer, Guide Designer, Guide Designer and 7 more. It was marked resolved at Feb 5, 2026, 04:45 UTC.
- The incident lasted 3h 26m from first report to resolution.
- Pendo had reported 1 other partial or major outage in the 90 days before it.
- 4 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Pendo
Guide functionality and deliverability have been fully restored. All guides that were temporarily moved to a Draft state have now been returned to their previous status. We believe Resource Center Guide Modules were not impacted in Production or Staging environments. An issue impacting the ability to edit some guides within RC Guide Modules while in Draft state was identified and is being addressed separately. Some guides may appear to still be in a Draft state due to browser caching. Logging out and back into Pendo will refresh the UI and reflect the correct guide status. This incident is now resolved.
What our independent monitoring saw
Our independent monitoring of Pendo started after this incident, so this report is based on Pendo's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Pendo's overall reliability
Pendo has a reliability score of 78.8/100, with 99.75% effective uptime and 5 incidents over the last 90 days.
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