Outage report · Partial outage

Redis Cloud outage on Apr 1, 2026

New incident: "Redis Cloud - Temporary connectivity issues to Admin console"

SeverityPartial outage

StartedApr 1, 2026, 14:32UTC

ResolvedApr 1, 2026, 19:20UTC

Duration4h 48m

What happened

Redis Cloud reported a partial outage starting Apr 1, 2026, 14:32 UTC. It was marked resolved at Apr 1, 2026, 19:20 UTC.

The incident lasted 4h 48m from first report to resolution.
Redis Cloud had reported 2 other partial or major outages in the 90 days before it.
3 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Redis Cloud

Milestone is now 'resolved'. Previously milestone was 'monitoring' Incident is Resolved The issue has been fully resolved. Should you encounter any remaining issues, please contact our support team via our Support Portal(https://support.redislabs.com/hc/en-us/requests/new). Thank you for your patience. Milestone is now 'resolved'. Previously milestone was 'identified' Component 'Admin Console' is now 'Operational' -We have identified the issues with connecting to the Redis Cloud admin console (cloud.redis.io) and are currently in the process of deploying corrective measures. We are actively working to restore full access as quickly as possible. -Your database’s connectivity is not affected, but you may be unable to access Redis Cloud Console. Additionally, the REST API and Terraform transactions may be affected. -Until this event is fully mitigated, please submit any support requests via support@redis.com. Milestone is now 'identified'. Previously milestone was 'investigating' -We are

Read Redis Cloud's official incident report ↗