Outage report · Partial outage
SimplePractice outage on Jul 9, 2024
AutoPay Temporarily Paused
What happened
SimplePractice reported a partial outage starting Jul 9, 2024, 04:20 UTC, affecting Main application. It was marked resolved at Jul 9, 2024, 15:34 UTC.
- The incident lasted 11h 13m from first report to resolution.
- It was the 2nd longest of 8 significant outages SimplePractice reported in the 12 months up to it.
- SimplePractice had reported 8 other partial or major outages in the 90 days before it.
- 1 other vendor we track reported a significant incident within 12 hours of it.
Latest update from SimplePractice
Our team was alerted to an issue with billing and invoicing on the evening of Monday, July 8th. Due to this issue potentially impacting client balances, we paused AutoPay from running across SimplePractice to avoid any clients from being charged incorrect amounts. The issue has since been resolved and autopay will run as expected on July 9. There is no action required on your part.
What our independent monitoring saw
Our independent monitoring of SimplePractice started after this incident, so this report is based on SimplePractice's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
SimplePractice's overall reliability
SimplePractice has a reliability score of 85.1/100, with 99.86% effective uptime and 7 incidents over the last 90 days.
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