Outage report · Major outage

Slack outage on Jun 26, 2026

Incident: Chat functionality unavailable on Slack Help page

SeverityMajor outage
StartedJun 26, 2026, 09:12UTC
ResolvedJun 26, 2026, 10:09UTC
Duration57m

What happened

Slack reported a major outage starting Jun 26, 2026, 09:12 UTC. It was marked resolved at Jun 26, 2026, 10:09 UTC.

  • The incident lasted 57m from first report to resolution.
  • Slack had reported 10 other partial or major outages in the 90 days before it.
  • 2 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Slack

2:12am PDT We're aware of an issue affecting users ability to reach our Slack Support team via the Chat functionality on the Slack Help page. Users will be unable to click on the ‘Chat’ option and will see a ‘Chat is temporarily unavailable. Please send us a message or check back later’ error message. We're working to resolve this issue and will provide an update in 30 minutes or sooner if additional information becomes available.  2:41am PDT Additional Slack engineers have been engaged and are investigating this issue.As a workaround, if users require support, they can use the ‘Send us a Message’ functionality on the Slack Help Center page here: https://slack.com/intl/en-gb/help/requests/new . A member of the Slack team will then be in touch. We're working to resolve this issue and will provide an update in 30 minutes or sooner if additional information becomes available. 3:09am PDT We've resolved the issue and users can now use the Chat feature on the Slack Help Center

Read Slack's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Slack started after this incident, so this report is based on Slack's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Slack's overall reliability

41.6/100

Slack has a reliability score of 41.6/100, with 97.89% effective uptime and 8 incidents over the last 90 days.

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