Outage report · Major outage

Smokeball outage on Feb 17, 2025

Smokeball showing offline matter matter documents

SeverityMajor outage
StartedFeb 17, 2025, 14:05UTC
ResolvedFeb 17, 2025, 17:34UTC
Duration3h 29m

What happened

Smokeball reported a major outage starting Feb 17, 2025, 14:05 UTC, affecting General Use, File Syncing. It was marked resolved at Feb 17, 2025, 17:34 UTC.

  • The incident lasted 3h 29m from first report to resolution.
  • Smokeball had reported 2 other partial or major outages in the 90 days before it.

Latest update from Smokeball

Our team has implemented a fix. Matter documents should now be showing on the list. That means that users can move, copy, and attach documents and the matter folders will show. Changes made during the down time should be synced. We appreciate your patience and apologize for the experience. Thank you!

Read Smokeball's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Smokeball started after this incident, so this report is based on Smokeball's status page.

Smokeball's overall reliability

80.2/100

Smokeball has a reliability score of 80.2/100, with 99.76% effective uptime and 7 incidents over the last 90 days.

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