Outage report · Major outage
Smokeball outage on May 9, 2024
Matter syncing delays
SeverityMajor outage
StartedMay 9, 2024, 16:43UTC
ResolvedMay 9, 2024, 20:50UTC
Duration4h 7m
What happened
Smokeball reported a major outage starting May 9, 2024, 16:43 UTC, affecting Matter Syncing. It was marked resolved at May 9, 2024, 20:50 UTC.
- The incident lasted 4h 7m from first report to resolution.
- Smokeball had reported 6 other partial or major outages in the 90 days before it.
- 1 other vendor we track reported a significant incident within 12 hours of it.
Latest update from Smokeball
We have resolved the matter, lead, and internal reference syncing. Matters/leads created and those internal reference numbers are now syncing with other users and the web application. We appreciate your patience. Thanks!
What our independent monitoring saw
Our independent monitoring of Smokeball started after this incident, so this report is based on Smokeball's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Smokeball's overall reliability
75.3/100
Smokeball has a reliability score of 75.3/100, with 99.76% effective uptime and 7 incidents over the last 90 days.
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