Outage report · Partial outage

SugarSync outage on Jun 29, 2022

File uploads stuck in SugarSync desktop application

SeverityPartial outage
StartedJun 29, 2022, 14:46UTC
ResolvedSep 19, 2022, 16:33UTC
Duration82d 1h

What happened

SugarSync reported a partial outage starting Jun 29, 2022, 14:46 UTC, affecting Desktop Application. It was marked resolved at Sep 19, 2022, 16:33 UTC.

  • The incident lasted 82d 1h from first report to resolution.
  • It was the 2nd longest of 12 significant outages SugarSync reported in the 12 months up to it.
  • SugarSync had reported no other partial or major outages in the 90 days before it.

Latest update from SugarSync

This issue has been resolved by our engineers. If you still have existing files stuck in the uploads, please see our support article <a href="https://support.sugarsync.com/hc/en-us/articles/7921719443227-Files-Getting-Stuck-During-Upload-File-Transfers-">here</a> to run our tool to fix those files.

Read SugarSync's official incident report ↗

What our independent monitoring saw

Our independent monitoring of SugarSync started after this incident, so this report is based on SugarSync's status page.

SugarSync's overall reliability

99.0/100

SugarSync has a reliability score of 99.0/100, with 100% effective uptime and 2 incidents over the last 90 days.

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