Outage report · Partial outage

Sync.com outage on Dec 7, 2022

Syncing issues affecting a subset of Sync users

SeverityPartial outage

StartedDec 7, 2022, 19:45UTC

ResolvedDec 10, 2022, 17:22UTC

Duration2d 21h

What happened

Sync.com reported a partial outage starting Dec 7, 2022, 19:45 UTC, affecting Windows Desktop, Links, Control Panel, Android Mobile Client, Events, Shared Folders. It was marked resolved at Dec 10, 2022, 17:22 UTC.

The incident lasted 2d 21h from first report to resolution.
It was the longest significant outage Sync.com reported in the 12 months up to it.
Sync.com had reported no other partial or major outages in the 90 days before it.
2 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Sync.com

Service is now restored, with the majority of impacted user accounts successfully syncing. Next steps: Our Customer Service team is currently working through a backlog of inquiries related to the outage. It may take a few more days for our team to reply to everyone. We are working on it and you will hear from us. If you're still experiencing syncing issues with your account please open a new ticket here: https://www.sync.com/support/ For the past several days our team has been focused on restoring service. With service restored we are now actively working on server side improvements to mitigate further service disruptions, including a top-down review of all actions leading up to this event. We understand the impact this has caused, and we will provide further updates in the coming days. Thanks again for your patience.

Read Sync.com's official incident report ↗