Outage report · Major outage

TableCheck outage on May 24, 2021

[Issue Report]Regarding Operation Delay / 【障害報告】動作遅延に関して

SeverityMajor outage
StartedMay 24, 2021, 00:00UTC
ResolvedMay 24, 2021, 00:36UTC
Duration36m

What happened

TableCheck reported a major outage starting May 24, 2021, 00:00 UTC, affecting TableCheck for Restaurants. It was marked resolved at May 24, 2021, 00:36 UTC.

  • The incident lasted 36m from first report to resolution.
  • TableCheck had reported 1 other partial or major outage in the 90 days before it.

Latest update from TableCheck

Date & Time of Occurrence: 2021-05-24 09:00 JST Date & Time of Recovery:2021-05-24 09:35 JST [Details] During the above time interval, a delay was observed on the TableCheck Manager system and online booking page. Some users were unable to login to the system or experienced forced log out. Affected System: ・TableCheck Manager System ・TableCheck Setting Please note that the following features were NOT affected: ・ TableCheck online reservation page ・ All other functions (including automatic emails and API integration) We sincerely apologize for the inconvenience caused to all users. TableCheck Support ************************************************** 発生日時：2021-05-24 09:00 復旧日時：2021-05-24 09:35 【内容】 上記時間内にて、TableCheck管理画面・予約ページ上での動作遅延が発生しておりました。 一部のお客様においては、ログインできない・強制ログアウトする現象が発生しておりました。 影響範囲： ・TableCheck管理画面 ・TableCheck設定画面 下記機能は影響しておりません： ・TableCheck予約画面 ・その他全ての機能（自動メール送信機能やAPI連携含む） ご利用の皆様にはご迷惑をお掛けして誠に申し訳ございません。 TableCheckサポート

Read TableCheck's official incident report ↗

What our independent monitoring saw

Our independent monitoring of TableCheck started after this incident, so this report is based on TableCheck's status page.

TableCheck's overall reliability

100.0/100

TableCheck has a reliability score of 100.0/100, with 100% effective uptime and 0 incidents over the last 90 days.

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