Outage report · Major outage

TableCheck outage on Oct 12, 2020

[Issue Report]Regarding Operation Delay / 【障害報告】動作遅延に関して

SeverityMajor outage

StartedOct 12, 2020, 09:51UTC

ResolvedOct 12, 2020, 10:59UTC

Duration1h 8m

What happened

TableCheck reported a major outage starting Oct 12, 2020, 09:51 UTC, affecting TableCheck for Diners, TableCheck for Restaurants. It was marked resolved at Oct 12, 2020, 10:59 UTC.

The incident lasted 1h 8m from first report to resolution.
It was the 3rd longest of 5 significant outages TableCheck reported in the 12 months up to it.
TableCheck had reported 2 other partial or major outages in the 90 days before it.
1 other vendor we track reported a significant incident within 12 hours of it.

Latest update from TableCheck

\(日本語は下記\) Date of Occurrence: 18:32 JST on 10-12-2020 Recovery date: 19:40 JST on 2020-10-12 \*Except for Daily Pack functionality Recovery date: 2020-10-13 02:00 JST \*Including Daily Pack functionality \[Contents\] On the above date and time, the system was experiencing delays, forced logouts, and inability to access. Affected System: TableCheck Manager \(former TableSolution 3.0\) Timeline: 10/12 18:32 JST: The CPU load on the database surged, causing delays and inaccessibility of the Manager system. 19:40 JST: The database of the Manager system was switched to the secondary database. This was done intentionally because the priority was to restore the Manager system, although there were concerns that the Daily Pack would be temporarily unavailable due to this. 19:40 - 21:15 JST: The problem was found in the database itself. 　　　　　　　　　\(Various services were stopped briefly for about 5 minutes to isolate the cause.\) 10/13 02:00 JST: Daily Pack functionali

Read TableCheck's official incident report ↗