Shipping & Fulfillment Software · reliability comparison
AfterShip vs ShipHero: which is more reliable? (2026)
ShipHero is more reliable than AfterShip, scoring 71.8 vs 34.3 out of 100. Over the last 90 days AfterShip reported 9 incidents and ShipHero reported 5, with effective uptime of 95.18% and 99.55% respectively. ShipHero resolves incidents faster on average (3h 5m).
Data updated Nov 1, 2026 · How we score
| Metric | AfterShip | ShipHero |
|---|---|---|
| Reliability score | 34.3 | 71.8 |
| Rank (shipping software tools) | #9 | #5 |
| Uptime (90 days) | 95.18% | 99.55% |
| Incidents (90 days) | 9 | 5 |
| Partial / major outages | 9 | 3 |
| Avg time to resolve | 17h 1m | 3h 5m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where AfterShip and ShipHero differ
- AfterShip reported 80% more incidents than ShipHero over the last 90 days (9 vs 5).
- AfterShip had 9 partial or major outages, compared with 3 for ShipHero.
- ShipHero fixes problems faster: 3h 5m on average, against 17h 1m for AfterShip (5.5× quicker).
- AfterShip's longest outage on record lasted 3d (Jul 30, 2026); ShipHero's lasted 3h 47m (Nov 18, 2025).
90-day uptime
AfterShip
ShipHero
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent AfterShip incidents
- Partial outageOct 29, 2026 · ongoing
Carrier brazil-correios is currently unstable - Start Time - 2026/10/29 04:06 UTCofficial update ↗
Affected: Couriers Tracking System
- Partial outageOct 23, 2026 · resolved in 6h 22m
Carrier latvijas-pasts is unstable - Start Time - 2026/10/23 01:51 UTC - End Time - 2026/10/23 08:14 UTCofficial update ↗
Affected: Couriers Tracking System
- Partial outageOct 20, 2026 · resolved in 16h 38m
Carrier dpd-uk is unstable - Start Time - 2026/10/20 09:15 UTC - End Time - 2026/10/21 01:53 UTCofficial update ↗
Affected: Couriers Shipping System
- Partial outageOct 4, 2026 · resolved in 6h 27m
Carrier mondialrelay is unstable - Start Time - 2026/10/04 01:14 UTC - End Time - 2026/10/04 07:41 UTCofficial update ↗
Affected: Couriers Tracking System
- Partial outageSep 30, 2026 · resolved in 5h 11m
Carrier la-poste-colissimo is unstable - Start Time - 2026/09/30 02:02 UTC - End Time - 2026/09/30 07:14 UTCofficial update ↗
Affected: Couriers Tracking System
- Partial outageSep 16, 2026 · resolved in 23h 39m
Carrier bring is unstable - Start Time - 2026/09/16 05:53 UTC - End Time - 2026/09/17 05:32 UTCofficial update ↗
Affected: Couriers Tracking System
Recent ShipHero incidents
- Major outageNov 1, 2026 · ongoing
ShipHero will go down for a short period, we'll tell you when it's back.official update ↗
Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more
- MaintenanceOct 11, 2026 · resolved in 1h 16m
ShipHero Scheduled Maintenance
Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more
- MaintenanceOct 11, 2026 · resolved in 1h 30m
ShipHero Scheduled Maintenance
Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more
- Degraded performanceOct 2, 2026 · resolved in 39m
Affected: ShipHero Mobile App, ShipHero Dashboard, ShipHero Public API, Miscellaneous Services, ShipHero MCP
- Partial outageSep 30, 2026 · resolved in 3h 4m
Intermittent Platform Access Issueofficial update ↗
Affected: ShipHero Authentication
- Degraded performanceSep 28, 2026 · resolved in 7h 49m
Affected: Label Printing
Other shipping software tools to consider
- Ordoro · #1 · 100% uptime
- Pirate Ship · #2 · 99.98% uptime
- ShippingEasy · #3 · 99.96% uptime
- EasyPost · #4 · 99.85% uptime