Web & Product Analytics · reliability comparison
Amplitude vs Pendo: which is more reliable? (2026)
Pendo is more reliable than Amplitude, scoring 78.8 vs 67.4 out of 100. Over the last 90 days Amplitude reported 24 incidents and Pendo reported 5, with effective uptime of 99.57% and 99.75% respectively. Amplitude resolves incidents faster on average (2h 47m).
Data updated Nov 1, 2026 · How we score
| Metric | Amplitude | Pendo |
|---|---|---|
| Reliability score | 67.4 | 78.8 |
| Rank (analytics tools) | #8 | #5 |
| Uptime (90 days) | 99.57% | 99.75% |
| Incidents (90 days) | 24 | 5 |
| Partial / major outages | 2 | 3 |
| Avg time to resolve | 2h 47m | 3h 56m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Amplitude and Pendo differ
- Amplitude reported 4.8× as many incidents as Pendo over the last 90 days (24 vs 5).
- Pendo had 3 partial or major outages, compared with 2 for Amplitude.
- Amplitude fixes problems faster: 2h 47m on average, against 3h 56m for Pendo.
- Amplitude's longest outage on record lasted 6h 5m (Sep 23, 2026); Pendo's lasted 3d (Feb 5, 2026).
90-day uptime
Amplitude
Pendo
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Amplitude incidents
- Degraded performanceOct 26, 2026 · resolved in 1h 15m
Affected: Data Processing
- InformationalOct 24, 2026 · resolved in 23m
Delayed/Blocked Event Delivery to Amazon Kinesis Destination
Affected: Data Processing, Event Streaming
- InformationalOct 22, 2026 · resolved in 4h 38m
- InformationalOct 22, 2026 · resolved in <1m
Affected: Web Reporting
- InformationalOct 22, 2026 · resolved in <1m
Notice: Amplitude not impacted by recent PHP vulnerabilities
- Degraded performanceOct 20, 2026 · resolved in 8m
Export API returns 500 errors across multiple organizations
Affected: Data Export
Recent Pendo incidents
- Degraded performanceOct 1, 2026 · resolved in 12h 29m
Some Customers Unable to Connect to Pendo MCP
Affected: MCP, MCP
- Partial outageOct 1, 2026 · resolved in 1h 47m
Pairing in Mobile is Not Functional
Affected: Mobile Guides, Mobile Guides, Mobile Guides, Mobile Guides, Mobile Guides
- Major outageSep 21, 2026 · resolved in 34m
Guide targeting impacted in US Environmentofficial update ↗
Affected: Guide Targeting
- Partial outageSep 14, 2026 · resolved in 3h 51m
Latency issue in US region impacting login, guide delivery and event data processingofficial update ↗
Affected: Pendo UI, Guide Deliverability, Mobile Guides, Analytics - Data Processing, Mobile Analytics
- Degraded performanceSep 2, 2026 · resolved in 56m
Affected: Pendo UI, Pendo UI, Pendo UI, Pendo UI, Pendo UI
Other analytics tools to consider
- Hotjar · #1 · 100% uptime
- Lucky Orange · #2 · 99.98% uptime
- Google Analytics · #3 · 99.89% uptime
- Mixpanel · #4 · 99.84% uptime
See the full most reliable web & product analytics tools ranking →