Auto Repair Shop Software · reliability comparison
ARI vs Shopmonkey: which is more reliable? (2026)
Shopmonkey is more reliable than ARI, scoring 89.9 vs 40.0 out of 100. Over the last 90 days ARI reported 0 incidents and Shopmonkey reported 2, with effective uptime of 93.68% and 99.91% respectively.
Data updated Nov 2, 2026 · How we score
| Metric | ARI | Shopmonkey |
|---|---|---|
| Reliability score | 40.0 | 89.9 |
| Rank (auto repair shop management systems) | — | #1 |
| Uptime (90 days) | 93.68% | 99.91% |
| Incidents (90 days) | 0 | 2 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | — | 3h 2m |
| Outages we detected | 5 | 0 |
| Transparency score | 0/100 | 100/100 |
Where ARI and Shopmonkey differ
- ARI reported no incidents in the last 90 days, while Shopmonkey reported 2.
- Shopmonkey had 1 partial or major outage, compared with 0 for ARI.
- Our own probes detected 5 outages at ARI and 0 at Shopmonkey, of which 0 and 0 respectively were acknowledged on their status pages.
90-day uptime
ARI
Shopmonkey
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent ARI incidents
No incidents reported by ARI in the last 90 days.
Recent Shopmonkey incidents
- MaintenanceOct 29, 2026 · resolved in 1h
Shopmonkey Platform Maintenance - Thursday October 29th
Affected: Shopmonkey V2
- MaintenanceOct 25, 2026 · resolved in 4h
Shopmonkey Platform Maintenance - Saturday October 24th
Affected: Shopmonkey V2
- MaintenanceSep 20, 2026 · resolved in 1h
- Degraded performanceSep 15, 2026 · resolved in 3h 35m
- MaintenanceSep 2, 2026 · resolved in 6h
Upcoming Maintenance - Shopmonkey Infastructure
Affected: Shopmonkey V2
- Partial outageSep 1, 2026 · resolved in 2h 29m
Application Outage - Shopmonkey Platform is currently unreachable official update ↗
Other auto repair shop management systems to consider
- Tekmetric · #2 · 99.76% uptime
- Shop-Ware · #3 · 99.86% uptime
- Protractor · #4 · 99.47% uptime
See the full most reliable auto repair shop software ranking →