Payment Processors · reliability comparison
Authorize.net vs Helcim: which is more reliable? (2026)
Helcim is more reliable than Authorize.net, scoring 89.9 vs 29.3 out of 100. Over the last 90 days Authorize.net reported 8 incidents and Helcim reported 1, with effective uptime of 98.10% and 99.97% respectively. Helcim resolves incidents faster on average (4h 21m).
Data updated Nov 2, 2026 · How we score
| Metric | Authorize.net | Helcim |
|---|---|---|
| Reliability score | 29.3 | 89.9 |
| Rank (payment processors) | #15 | #3 |
| Uptime (90 days) | 98.10% | 99.97% |
| Incidents (90 days) | 8 | 1 |
| Partial / major outages | 4 | 0 |
| Avg time to resolve | 16h 44m | 4h 21m |
| Outages we detected | 0 | 0 |
| Transparency score | Collecting data | Collecting data |
Where Authorize.net and Helcim differ
- Authorize.net reported 8× as many incidents as Helcim over the last 90 days (8 vs 1).
- Authorize.net had 4 partial or major outages, compared with 0 for Helcim.
- Helcim fixes problems faster: 4h 21m on average, against 16h 44m for Authorize.net (3.8× quicker).
- Authorize.net's longest outage on record lasted 3d (Jul 1, 2026); Helcim's lasted 1h 6m (May 9, 2026).
90-day uptime
Authorize.net
Helcim
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Authorize.net incidents
- InformationalSep 13, 2026 · resolved in <1m
CreateTransaction API calls Failing
Affected: Authorize.net API
- Partial outageSep 7, 2026 · resolved in 22h 23m
API Connection/Endpoint Service Disruptionofficial update ↗
Affected: Authorize.net API
- Degraded performanceSep 2, 2026 · resolved in 2h 29m
Customer Invoicing Service Disruption
Affected: Customer Invoicing
- Degraded performanceAug 20, 2026 · resolved in 1d 5h
API Connection/Endpoint - Server Integration Method (SIM) Relay Response Issue
Affected: Server Integration Method (SIM)
- Partial outageAug 14, 2026 · resolved in 7h 56m
API Connection/Endpoint Service Disruptionofficial update ↗
Affected: Accept Suite
- Partial outageAug 13, 2026 · resolved in 1d 1h
NAB EPX Processing Service Disruptionofficial update ↗
Affected: NAB EPX
Recent Helcim incidents
- Degraded performanceOct 24, 2026 · resolved in 4h 21m
Payment processing interrupted
Affected: Payment Tools