Field Service Management · reliability comparison
BigChange vs Commusoft: which is more reliable? (2026)
Commusoft is more reliable than BigChange, scoring 83.0 vs 62.4 out of 100. Over the last 90 days BigChange reported 3 incidents and Commusoft reported 3, with effective uptime of 99.38% and 99.79% respectively. Commusoft resolves incidents faster on average (3h 56m).
Data updated Nov 1, 2026 · How we score
| Metric | BigChange | Commusoft |
|---|---|---|
| Reliability score | 62.4 | 83.0 |
| Rank (field service management apps) | #15 | #12 |
| Uptime (90 days) | 99.38% | 99.79% |
| Incidents (90 days) | 3 | 3 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 13h 22m | 3h 56m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where BigChange and Commusoft differ
- Commusoft fixes problems faster: 3h 56m on average, against 13h 22m for BigChange (3.4× quicker).
- BigChange's longest outage on record lasted 1d 4h (Jun 29, 2026); Commusoft's lasted 8h 14m (Apr 14, 2026).
90-day uptime
BigChange
Commusoft
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent BigChange incidents
- Major outageOct 2, 2026 · resolved in 8h 31m
Degraded Performance – Scheduling & Job Visibility Issuesofficial update ↗
- Degraded performanceSep 28, 2026 · resolved in 1h 27m
Degraded Performance: System Latency and Job Scheduling Issues
- Degraded performanceSep 8, 2026 · resolved in 1d 6h
Degraded Performance: System Latency and Job Scheduling Issues
Recent Commusoft incidents
- Degraded performanceOct 12, 2026 · resolved in 3h 40m
- Degraded performanceSep 7, 2026 · resolved in 21m
- Partial outageAug 12, 2026 · resolved in 7h 48m
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →