Field Service Management · reliability comparison
BigChange vs FieldEdge: which is more reliable? (2026)
BigChange is more reliable than FieldEdge, scoring 62.4 vs 58.8 out of 100. Over the last 90 days BigChange reported 3 incidents and FieldEdge reported 2, with effective uptime of 99.38% and 99.50% respectively. BigChange resolves incidents faster on average (13h 22m).
Data updated Nov 1, 2026 · How we score
| Metric | BigChange | FieldEdge |
|---|---|---|
| Reliability score | 62.4 | 58.8 |
| Rank (field service management apps) | #15 | #16 |
| Uptime (90 days) | 99.38% | 99.50% |
| Incidents (90 days) | 3 | 2 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 13h 22m | 3d |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where BigChange and FieldEdge differ
- BigChange reported 50% more incidents than FieldEdge over the last 90 days (3 vs 2).
- BigChange had 1 partial or major outage, compared with 0 for FieldEdge.
- BigChange fixes problems faster: 13h 22m on average, against 3d for FieldEdge (5.4× quicker).
- BigChange's longest outage on record lasted 1d 4h (Jun 29, 2026); FieldEdge's lasted 4h 50m (Jul 23, 2026).
90-day uptime
BigChange
FieldEdge
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent BigChange incidents
- Major outageOct 2, 2026 · resolved in 8h 31m
Degraded Performance – Scheduling & Job Visibility Issuesofficial update ↗
- Degraded performanceSep 28, 2026 · resolved in 1h 27m
Degraded Performance: System Latency and Job Scheduling Issues
- Degraded performanceSep 8, 2026 · resolved in 1d 6h
Degraded Performance: System Latency and Job Scheduling Issues
Recent FieldEdge incidents
- InformationalOct 13, 2026 · resolved in 1h 14m
- Degraded performanceSep 4, 2026 · resolved in 24d 19h
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →