SMS & Voice APIs · reliability comparison
Bird vs Twilio: which is more reliable? (2026)
Bird is more reliable than Twilio, scoring 61.7 vs 30.6 out of 100. Over the last 90 days Bird reported 8 incidents and Twilio reported 100, with effective uptime of 99.47% and 96.05% respectively. Twilio resolves incidents faster on average (8h 16m).
Data updated Nov 2, 2026 · How we score
| Metric | Bird | Twilio |
|---|---|---|
| Reliability score | 61.7 | 30.6 |
| Rank (SMS & voice APIs) | #7 | #11 |
| Uptime (90 days) | 99.47% | 96.05% |
| Incidents (90 days) | 8 | 100 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 12h 38m | 8h 16m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Bird and Twilio differ
- Twilio reported 12.5× as many incidents as Bird over the last 90 days (100 vs 8).
- Twilio fixes problems faster: 8h 16m on average, against 12h 38m for Bird.
- Bird's longest outage on record lasted 1d 23h (Nov 24, 2025); Twilio's lasted 3d (Sep 4, 2026).
90-day uptime
Bird
Twilio
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Bird incidents
- Degraded performanceOct 23, 2026 · resolved in 28m
Affected: Bird Platform
- Degraded performanceOct 5, 2026 · resolved in 53m
Bird.com Platform: Increased 5xx errors and delivery deliays
Affected: Bird Platform
- Degraded performanceOct 4, 2026 · resolved in 47m
Increased delivery latency for SMS service
Affected: SMS - API, SMS - SMPP - EU - SMPP01, SMS - SMPP - EU - SMPP02, SMS - SMPP - EU - SMPP03, Channels - Europe, SMS - API V1 +3 more
- Degraded performanceSep 26, 2026 · resolved in 19m
Increased Error rates on USA Bird Platform API
Affected: Bird Platform
- InformationalSep 18, 2026 · resolved in 1h 29m
Elevated processing delays — US region
Affected: Analytics - US (West), Campaigns - US (West), Channels - US (West), Connectors - US (West), Contacts - US (West), Flows - US (West) +2 more
- Degraded performanceSep 17, 2026 · resolved in 1h 22m
Elevated API errors and voice call setup failures (US)
Affected: Bird Platform
Recent Twilio incidents
- MaintenanceNov 2, 2026 · resolved (duration not published)
- MaintenanceNov 1, 2026 · resolved (duration not published)
- MaintenanceNov 1, 2026 · resolved in 2h
[Scheduled] Philippines SMS Carrier Maintenance - Globe Telecom
- MaintenanceOct 30, 2026 · resolved in 2h
- MaintenanceOct 30, 2026 · resolved in 3h 46m
[Scheduled] Multiple Destination MMS Carrier Partner Maintenance
- MaintenanceOct 29, 2026 · resolved in 5h
Other SMS & voice APIs to consider
- Plivo · #1 · 100% uptime
- SignalWire · #2 · 99.94% uptime
- Telesign · #3 · 99.91% uptime
- Textmagic · #4 · 99.82% uptime