Social Media Management Tools · reliability comparison
Buffer vs Sprinklr: which is more reliable? (2026)
Buffer is more reliable than Sprinklr, scoring 58.8 vs 45.2 out of 100. Over the last 90 days Buffer reported 21 incidents and Sprinklr reported 8, with effective uptime of 99.23% and 98.32% respectively. Buffer resolves incidents faster on average (3h 36m).
Data updated Nov 2, 2026 · How we score
| Metric | Buffer | Sprinklr |
|---|---|---|
| Reliability score | 58.8 | 45.2 |
| Rank (social media management tools) | #7 | #9 |
| Uptime (90 days) | 99.23% | 98.32% |
| Incidents (90 days) | 21 | 8 |
| Partial / major outages | 8 | 3 |
| Avg time to resolve | 3h 36m | 20h 16m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Buffer and Sprinklr differ
- Buffer reported 2.6× as many incidents as Sprinklr over the last 90 days (21 vs 8).
- Buffer had 8 partial or major outages, compared with 3 for Sprinklr.
- Buffer fixes problems faster: 3h 36m on average, against 20h 16m for Sprinklr (5.6× quicker).
- Buffer's longest outage on record lasted 3d (Jul 13, 2026); Sprinklr's lasted 3d (May 8, 2026).
90-day uptime
Buffer
Sprinklr
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Buffer incidents
- Partial outageOct 22, 2026 · resolved in 12m
Affected: Publishing
- InformationalOct 9, 2026 · resolved in 3h 24m
- Degraded performanceOct 8, 2026 · resolved in 1d 3h
Issue Connecting & Refreshing YouTube
Affected: Channel connections, Youtube
- InformationalOct 5, 2026 · resolved in 2m
- Partial outageOct 1, 2026 · resolved in 2h 26m
Issue with publishing to Mastodon accounts hosted on mastodon.social and mastodon.onlineofficial update ↗
Affected: Publishing, Channel connections, Mastodon
- Partial outageSep 25, 2026 · resolved in 1h 20m
Issues with Buffer fully loading
Affected: Channel connections, Settings, Community, Analytics
Recent Sprinklr incidents
- InformationalOct 13, 2026 · resolved in 3d 1h
Affected: EMEA (Prod3)
- Degraded performanceOct 7, 2026 · ongoing
Listening Explorer / Quick Search – Intermittent Slowness
Affected: America (Prod), America (Prod2), America (Prod6), America (Prod8), EMEA (Prod3), EMEA (Prod5) +9 more
- Degraded performanceOct 4, 2026 · resolved in 24m
Investigating – Certificate Expiry
Affected: America (Prod2)
- Partial outageSep 28, 2026 · resolved in 19m
Email Publishing Failures in Prod 8
Affected: America (Prod8)
- Partial outageSep 15, 2026 · resolved in 17h 43m
Errors within Benchmarking dashboardsofficial update ↗
Affected: America (Prod2), America (Prod6), America (Prod8), EMEA (Prod3), EMEA (Prod5), EMEA (Prod15) +8 more
- InformationalSep 15, 2026 · resolved in 20d 10h
Planned Infrastructure Enhancement Activity for Prod15
Affected: EMEA (Prod15)
Other social media management tools to consider
- Planable · #1 · 99.98% uptime
- Later · #2 · 99.89% uptime
- SocialBee · #3 · 100% uptime
- Vista Social · #4 · 99.86% uptime
See the full most reliable social media management tools ranking →