Field Service Management · reliability comparison
BuildOps vs Service Fusion: which is more reliable? (2026)
Service Fusion is more reliable than BuildOps, scoring 90.4 vs 73.4 out of 100. Over the last 90 days BuildOps reported 5 incidents and Service Fusion reported 2, with effective uptime of 99.68% and 99.94% respectively. Service Fusion resolves incidents faster on average (4h 3m).
Data updated Nov 1, 2026 · How we score
| Metric | BuildOps | Service Fusion |
|---|---|---|
| Reliability score | 73.4 | 90.4 |
| Rank (field service management apps) | #14 | #9 |
| Uptime (90 days) | 99.68% | 99.94% |
| Incidents (90 days) | 5 | 2 |
| Partial / major outages | 3 | 0 |
| Avg time to resolve | 6h 36m | 4h 3m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where BuildOps and Service Fusion differ
- BuildOps reported 2.5× as many incidents as Service Fusion over the last 90 days (5 vs 2).
- BuildOps had 3 partial or major outages, compared with 0 for Service Fusion.
- Service Fusion fixes problems faster: 4h 3m on average, against 6h 36m for BuildOps.
- BuildOps's longest outage on record lasted 21h 26m (May 5, 2026); Service Fusion's lasted 16m (Jan 8, 2026).
90-day uptime
BuildOps
Service Fusion
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent BuildOps incidents
- Partial outageSep 30, 2026 · resolved in 2h 50m
Vista and Spectrum Integration Issueofficial update ↗
Affected: Spectrum & Vista Integration
- Partial outageSep 21, 2026 · resolved in 17m
QuickBooks Desktop Error and Sync Failure
Affected: Quickbooks Integration
- Partial outageSep 15, 2026 · resolved in 2h
Wep Application Performance Degradationofficial update ↗
Affected: Asset Management, CRM, Dispatch Board, Service and Maintenance, Project Management, Reporting and Dashboards +3 more
- Degraded performanceAug 13, 2026 · resolved in 6h 15m
Wep Application - Degraded Performance
Affected: CRM, Dispatch Board, Service and Maintenance, Project Management, Reporting and Dashboards, Inventory & Purchasing +1 more
- Degraded performanceAug 4, 2026 · resolved in 21h 37m
Degraded Performance Impacting Search Functionality
Affected: Asset Management, CRM, Dispatch Board, Service and Maintenance, Project Management, Reporting and Dashboards +3 more
Recent Service Fusion incidents
- Degraded performanceOct 28, 2026 · resolved in 4h 6m
Intermittent Log-In Issues for Some Users
Affected: Admin System - admin.servicefusion.com, Worker App
- Degraded performanceSep 28, 2026 · resolved in 3h 59m
Errors When Attempting to Save Estimates and Jobs
Affected: Admin System - admin.servicefusion.com, Worker App, Customer Web Portal & Customer Apps
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →