Field Service Management · reliability comparison
BuildOps vs ServiceTitan: which is more reliable? (2026)
BuildOps and ServiceTitan are effectively tied on reliability (78.6 vs 76.8). Over the last 90 days BuildOps reported 4 incidents and ServiceTitan reported 8, with effective uptime of 99.69% and 99.70% respectively. BuildOps resolves incidents faster on average (2h 51m).
Data updated Nov 1, 2026 · How we score
| Metric | BuildOps | ServiceTitan |
|---|---|---|
| Reliability score | 78.6 | 76.8 |
| Rank (field service management apps) | #13 | #14 |
| Uptime (90 days) | 99.69% | 99.70% |
| Incidents (90 days) | 4 | 8 |
| Partial / major outages | 3 | 3 |
| Avg time to resolve | 2h 51m | 3h 39m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where BuildOps and ServiceTitan differ
- ServiceTitan reported 2× as many incidents as BuildOps over the last 90 days (8 vs 4).
- BuildOps fixes problems faster: 2h 51m on average, against 3h 39m for ServiceTitan.
- BuildOps's longest outage on record lasted 21h 26m (May 5, 2026); ServiceTitan's lasted 15h 47m (May 29, 2026).
90-day uptime
BuildOps
ServiceTitan
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent BuildOps incidents
- Partial outageSep 30, 2026 · resolved in 2h 50m
Vista and Spectrum Integration Issueofficial update ↗
Affected: Spectrum & Vista Integration
- Partial outageSep 21, 2026 · resolved in 17m
QuickBooks Desktop Error and Sync Failure
Affected: Quickbooks Integration
- Partial outageSep 15, 2026 · resolved in 2h
Wep Application Performance Degradationofficial update ↗
Affected: Asset Management, CRM, Dispatch Board, Service and Maintenance, Project Management, Reporting and Dashboards +3 more
- Degraded performanceAug 13, 2026 · resolved in 6h 15m
Wep Application - Degraded Performance
Affected: CRM, Dispatch Board, Service and Maintenance, Project Management, Reporting and Dashboards, Inventory & Purchasing +1 more
- Degraded performanceAug 4, 2026 · resolved in 21h 37m
Degraded Performance Impacting Search Functionality
Affected: Asset Management, CRM, Dispatch Board, Service and Maintenance, Project Management, Reporting and Dashboards +3 more
Recent ServiceTitan incidents
- InformationalOct 26, 2026 · resolved in 38m
[Reporting] Service Availability Issue
Affected: Reporting
- InformationalOct 14, 2026 · resolved in 1h 41m
[CCPro] 3rd Party Service Availability Issue
Affected: Telephony Platform: Inbound Calling
- Partial outageOct 10, 2026 · resolved in 1h 10m
Affected: Office, Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling, Telephony Platform: Call Queues, Carrier Networks: Local Numbers, Carrier Networks: Toll Free Numbers +6 more
- Major outageSep 18, 2026 · resolved in 1h 59m
Contact Center Pro Issue: Cannot Access the Applicationofficial update ↗
Affected: Contact Center Web Application
- InformationalSep 8, 2026 · resolved in 1h 35m
[Fleet Pro] Service Availability Issue
Affected: Fleet Pro – Application, Field Pro
- InformationalSep 1, 2026 · resolved in 3h 28m
[Phones Pro] 3rd Party Service Availability Issue
Affected: Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →