Restaurant Online Ordering Platforms · reliability comparison
Checkmate vs Olo: which is more reliable? (2026)
Checkmate is more reliable than Olo, scoring 92.4 vs 65.2 out of 100. Over the last 90 days Checkmate reported 2 incidents and Olo reported 11, with effective uptime of 99.93% and 99.53% respectively. Checkmate resolves incidents faster on average (1h 50m).
Data updated Nov 2, 2026 · How we score
| Metric | Checkmate | Olo |
|---|---|---|
| Reliability score | 92.4 | 65.2 |
| Rank (online ordering platforms) | #6 | #10 |
| Uptime (90 days) | 99.93% | 99.53% |
| Incidents (90 days) | 2 | 11 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 1h 50m | 7h 7m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Checkmate and Olo differ
- Olo reported 5.5× as many incidents as Checkmate over the last 90 days (11 vs 2).
- Checkmate fixes problems faster: 1h 50m on average, against 7h 7m for Olo (3.9× quicker).
- Checkmate's longest outage on record lasted 2h 10m (Aug 27, 2026); Olo's lasted 8h 1m (Feb 19, 2026).
90-day uptime
Checkmate
Olo
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Checkmate incidents
- Degraded performanceAug 31, 2026 · resolved in 1h 30m
Checkmate Platform Performance Degradation
Affected: Order Processing, Menu Management
- Partial outageAug 27, 2026 · resolved in 2h 10m
Checkmate Platform Intermittent Interruptionofficial update ↗
Affected: Order Processing, Direct Ordering UI + Customer Sites, Menu Management
Recent Olo incidents
- Degraded performanceNov 1, 2026 · resolved in 18h 20m
Payment Processor Issues: Givex
Affected: Payment Processing Partners
- Degraded performanceOct 31, 2026 · resolved in 18h 37m
Payment Processor Issues: Givex
Affected: Payment Processing Partners
- InformationalOct 17, 2026 · resolved in 50m
Payment Gateway Issues: FreedomPay
Affected: POS
- Partial outageOct 10, 2026 · resolved in 1h 13m
Scheduled Orders are Firing Late
Affected: Scheduler
- Degraded performanceSep 27, 2026 · resolved in 20m
Payment Processor Issues: Stripe
Affected: Payment Processing Partners
- Degraded performanceSep 27, 2026 · resolved in 2h 48m
Dispatch Service Disruption: DoorDash
Affected: Dispatch Partners
Other online ordering platforms to consider
- SpotOn · #1 · 100% uptime
- Deliverect · #2 · 100% uptime
- Menufy · #3 · 99.97% uptime
- DoorDash Storefront · #4 · 99.97% uptime
See the full most reliable restaurant online ordering platforms ranking →