Business Phone Systems · reliability comparison
Dialpad vs net2phone: which is more reliable? (2026)
net2phone is more reliable than Dialpad, scoring 81.1 vs 75.6 out of 100. Over the last 90 days Dialpad reported 7 incidents and net2phone reported 1, with effective uptime of 99.65% and 99.89% respectively. Dialpad resolves incidents faster on average (2h 59m).
Data updated Nov 1, 2026 · How we score
| Metric | Dialpad | net2phone |
|---|---|---|
| Reliability score | 75.6 | 81.1 |
| Rank (business phone systems) | #9 | #6 |
| Uptime (90 days) | 99.65% | 99.89% |
| Incidents (90 days) | 7 | 1 |
| Partial / major outages | 2 | 0 |
| Avg time to resolve | 2h 59m | 14h 35m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Dialpad and net2phone differ
- Dialpad reported 7× as many incidents as net2phone over the last 90 days (7 vs 1).
- Dialpad had 2 partial or major outages, compared with 0 for net2phone.
- Dialpad fixes problems faster: 2h 59m on average, against 14h 35m for net2phone (4.9× quicker).
- Dialpad's longest outage on record lasted 7h 37m (Oct 20, 2026); net2phone's lasted 16m (Nov 21, 2025).
90-day uptime
Dialpad
net2phone
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Dialpad incidents
- Degraded performanceOct 20, 2026 · resolved in 6h 5m
Some customers may be experiencing issues with devices.
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Partial outageOct 20, 2026 · resolved in 7h 37m
Some customers may be experiencing issues making or receiving calls.official update ↗
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Degraded performanceSep 23, 2026 · resolved in 45m
Service degradation affecting some IVR Customers
Affected: Omnichannel
- Degraded performanceSep 15, 2026 · resolved in 19m
Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Degraded performanceSep 3, 2026 · resolved in 42m
Investigating degraded calling performance for some EU numbers and destinations
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Carrier Networks: Local Numbers
- Partial outageSep 1, 2026 · resolved in 4h 37m
Partial service disruptionofficial update ↗
Affected: Telephony Infrastructure: Inbound Calls
Recent net2phone incidents
- MaintenanceOct 22, 2026 · resolved in 3d 23h
Net2phone 1.0 Portal Maintenance
Affected: net2phone 1.0 Admin Portal
- Degraded performanceOct 21, 2026 · resolved in 14h 35m
net2phone 1.0 portal maintenance
Affected: net2phone 1.0 Admin Portal
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime