Business Phone Systems · reliability comparison
Dialpad vs Quo (formerly OpenPhone): which is more reliable? (2026)
Quo (formerly OpenPhone) is more reliable than Dialpad, scoring 83.4 vs 75.6 out of 100. Over the last 90 days Dialpad reported 7 incidents and Quo (formerly OpenPhone) reported 9, with effective uptime of 99.65% and 99.83% respectively. Quo (formerly OpenPhone) resolves incidents faster on average (1h 12m).
Data updated Nov 1, 2026 · How we score
| Metric | Dialpad | Quo (formerly OpenPhone) |
|---|---|---|
| Reliability score | 75.6 | 83.4 |
| Rank (business phone systems) | #9 | #5 |
| Uptime (90 days) | 99.65% | 99.83% |
| Incidents (90 days) | 7 | 9 |
| Partial / major outages | 2 | 4 |
| Avg time to resolve | 2h 59m | 1h 12m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Dialpad and Quo (formerly OpenPhone) differ
- Quo (formerly OpenPhone) reported 29% more incidents than Dialpad over the last 90 days (9 vs 7).
- Quo (formerly OpenPhone) had 4 partial or major outages, compared with 2 for Dialpad.
- Quo (formerly OpenPhone) fixes problems faster: 1h 12m on average, against 2h 59m for Dialpad (2.5× quicker).
- Dialpad's longest outage on record lasted 7h 37m (Oct 20, 2026); Quo (formerly OpenPhone)'s lasted 3d (Jul 24, 2026).
90-day uptime
Dialpad
Quo (formerly OpenPhone)
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Dialpad incidents
- Degraded performanceOct 20, 2026 · resolved in 6h 5m
Some customers may be experiencing issues with devices.
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Partial outageOct 20, 2026 · resolved in 7h 37m
Some customers may be experiencing issues making or receiving calls.official update ↗
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Degraded performanceSep 23, 2026 · resolved in 45m
Service degradation affecting some IVR Customers
Affected: Omnichannel
- Degraded performanceSep 15, 2026 · resolved in 19m
Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Degraded performanceSep 3, 2026 · resolved in 42m
Investigating degraded calling performance for some EU numbers and destinations
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Carrier Networks: Local Numbers
- Partial outageSep 1, 2026 · resolved in 4h 37m
Partial service disruptionofficial update ↗
Affected: Telephony Infrastructure: Inbound Calls
Recent Quo (formerly OpenPhone) incidents
- Degraded performanceOct 17, 2026 · resolved in 37m
Elevated calling errors within the APAC region
Affected: Calling
- InformationalOct 15, 2026 · resolved in 10d 20h
- Degraded performanceOct 14, 2026 · resolved in 1h 11m
Affected: Text Messaging
- Major outageOct 1, 2026 · resolved in 53m
Calling Outageofficial update ↗
Affected: Calling
- Degraded performanceSep 27, 2026 · resolved in 2h 5m
Affected: Android App, Mac App, IOS App, Website
- InformationalSep 17, 2026 · resolved in 6d 18h
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime