Home Compare Docusign vs eSignatures.com E-Signature Software · reliability comparison
Docusign vs eSignatures.com: which is more reliable? (2026) eSignatures.com is more reliable than Docusign, scoring 90.0 vs 44.9 out of 100. Over the last 90 days Docusign reported 17 incidents and eSignatures.com reported 0, with effective uptime of 98.37% and 100% respectively.
Data updated Nov 1, 2026 · How we score
Metric Docusign eSignatures.com Reliability score 44.9 90.0 Rank (e-signature tools) #11 — Uptime (90 days) 98.37% 100% Incidents (90 days) 17 0 Partial / major outages 1 0 Avg time to resolve 13h 5m — Outages we detected 0 0 Transparency score 100/100 50/100
Where Docusign and eSignatures.com differ eSignatures.com reported no incidents in the last 90 days, while Docusign reported 17. Docusign had 1 partial or major outage, compared with 0 for eSignatures.com. 90-day uptime Docusign Aug 4, 2026: 98.55% uptime, 1 incident (Degraded performance) Aug 5, 2026: 97.99% uptime, 1 incident (Degraded performance) Aug 6, 2026: 99.12% uptime, 1 incident (Degraded performance) Aug 7, 2026 – Aug 10, 2026: no incidents Aug 11, 2026: 88.01% uptime, 1 incident (Degraded performance) Aug 12, 2026: 85.00% uptime, 1 incident (Degraded performance) Aug 13, 2026: 85.00% uptime, 1 incident (Degraded performance) Aug 14, 2026: 96.98% uptime, 1 incident (Degraded performance) Aug 15, 2026 – Aug 23, 2026: no incidents Aug 24, 2026: 96.15% uptime, 1 incident (Degraded performance) Aug 25, 2026 – Aug 26, 2026: no incidents Aug 27, 2026: 99.78% uptime, 1 incident (Degraded performance) Aug 28, 2026: 98.86% uptime, 1 incident (Degraded performance) Aug 29, 2026 – Sep 3, 2026: no incidents Sep 4, 2026: 99.56% uptime, 1 incident (Degraded performance) Sep 5, 2026 – Sep 8, 2026: no incidents Sep 9, 2026: 98.78% uptime, 1 incident (Degraded performance) Sep 10, 2026 – Sep 27, 2026: no incidents Sep 28, 2026: 96.33% uptime, 1 incident (Degraded performance) Sep 29, 2026: 85.00% uptime, 1 incident (Degraded performance) Sep 30, 2026: 93.29% uptime, 3 incidents (Degraded performance) Oct 1, 2026: 85.00% uptime, 1 incident (Degraded performance) Oct 2, 2026: 85.00% uptime, 1 incident (Degraded performance) Oct 3, 2026: 87.47% uptime, 1 incident (Degraded performance) Oct 4, 2026 – Oct 7, 2026: no incidents Oct 8, 2026: 95.51% uptime, 1 incident (Degraded performance) Oct 9, 2026 – Oct 15, 2026: no incidents Oct 16, 2026: 100% uptime, 1 incident (Degraded performance) Oct 17, 2026 – Oct 18, 2026: no incidents Oct 19, 2026: 100% uptime, 1 incident (Degraded performance) Oct 20, 2026: no incidents Oct 21, 2026: 98.46% uptime, 2 incidents (Partial outage) Oct 22, 2026 – Oct 30, 2026: no incidents Oct 31, 2026: 98.87% uptime, 1 incident (Degraded performance) Nov 1, 2026: 85.00% uptime, 1 incident (Degraded performance) 90 days ago 98.375% average daily uptime Today eSignatures.com Aug 4, 2026 – Oct 31, 2026: no data Nov 1, 2026: no incidents 90 days ago 100% average daily uptime Today Recent Docusign incidents Degraded performance Oct 31, 2026 · ongoing
Some users may not be receiving login verification code and password reset emails (Incident 6112)
Affected: NA3, NA1, NA4, NA2
Partial outage Oct 21, 2026 · resolved in <1m
Signing and login unavailable for Docusign France customers (Incident 5945)
Affected: PROD
Degraded performance Oct 21, 2026 · resolved in 2h 27m
Errors for templates, reports, envelope preparation and other features (Incident 6034)
Affected: AU
Degraded performance Oct 19, 2026 · resolved in <1m
Customers may have experienced intermittent latency and disruption using eSign services (Incident 6014)
Affected: NA1, NA4, NA3
Degraded performance Oct 16, 2026 · resolved in <1m
Errors for templates, reports, envelope preparation and other features (Incident 5994)
Affected: AU
Degraded performance Oct 8, 2026 · resolved in 7h 11m
Errors for templates, reports, envelope preparation and other features (Incident 5932)
Affected: EU
Full Docusign reliability report →