E-Signature Software · reliability comparison
Docusign vs Formstack Sign: which is more reliable? (2026)
Formstack Sign is more reliable than Docusign, scoring 74.1 vs 45.0 out of 100. Over the last 90 days Docusign reported 17 incidents and Formstack Sign reported 6, with effective uptime of 98.38% and 99.74% respectively. Formstack Sign resolves incidents faster on average (10h 9m).
Data updated Nov 1, 2026 · How we score
| Metric | Docusign | Formstack Sign |
|---|---|---|
| Reliability score | 45.0 | 74.1 |
| Rank (e-signature tools) | #10 | #8 |
| Uptime (90 days) | 98.38% | 99.74% |
| Incidents (90 days) | 17 | 6 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 13h 5m | 10h 9m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Docusign and Formstack Sign differ
- Docusign reported 2.8× as many incidents as Formstack Sign over the last 90 days (17 vs 6).
- Formstack Sign fixes problems faster: 10h 9m on average, against 13h 5m for Docusign.
- Docusign's longest outage on record lasted 1h 31m (Apr 17, 2026); Formstack Sign's lasted 45m (Sep 29, 2026).
90-day uptime
Docusign
Formstack Sign
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Docusign incidents
- Degraded performanceOct 31, 2026 · ongoing
Some users may not be receiving login verification code and password reset emails (Incident 6112)
Affected: NA3, NA1, NA4, NA2
- Partial outageOct 21, 2026 · resolved in <1m
Signing and login unavailable for Docusign France customers (Incident 5945)
Affected: PROD
- Degraded performanceOct 21, 2026 · resolved in 2h 27m
Errors for templates, reports, envelope preparation and other features (Incident 6034)
Affected: AU
- Degraded performanceOct 19, 2026 · resolved in <1m
Affected: NA1, NA4, NA3
- Degraded performanceOct 16, 2026 · resolved in <1m
Errors for templates, reports, envelope preparation and other features (Incident 5994)
Affected: AU
- Degraded performanceOct 8, 2026 · resolved in 7h 11m
Errors for templates, reports, envelope preparation and other features (Incident 5932)
Affected: EU
Recent Formstack Sign incidents
- InformationalOct 9, 2026 · resolved in <1m
Formstack Sign: Some Documents finalized without audit pages
Affected: Documents
- Degraded performanceOct 5, 2026 · resolved in 2h
Sign Integration Authentication Issues
Affected: API & Document Generation, Documents
- Degraded performanceSep 30, 2026 · resolved in 6h 13m
Delayed Documents Deliveries After Sign Completion
Affected: API & Document Generation
- Degraded performanceSep 29, 2026 · resolved in 1d 7h
Formstack Sign API Authentication Issues
Affected: API, Documents
- Partial outageSep 29, 2026 · resolved in 45m
Documents with Sign Delivery are failing
Affected: API & Document Generation
- InformationalSep 28, 2026 · resolved in 9h 59m
Formstack Sign authentication migration
Affected: Main Application, API