E-Signature Software · reliability comparison
Docusign vs SignNow: which is more reliable? (2026)
SignNow is more reliable than Docusign, scoring 98.9 vs 44.3 out of 100. Over the last 90 days Docusign reported 17 incidents and SignNow reported 1, with effective uptime of 98.35% and 99.99% respectively. SignNow resolves incidents faster on average (8m).
Data updated Nov 2, 2026 · How we score
| Metric | Docusign | SignNow |
|---|---|---|
| Reliability score | 44.3 | 98.9 |
| Rank (e-signature tools) | #11 | #5 |
| Uptime (90 days) | 98.35% | 99.99% |
| Incidents (90 days) | 17 | 1 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 13h 59m | 8m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Docusign and SignNow differ
- Docusign reported 17× as many incidents as SignNow over the last 90 days (17 vs 1).
- Docusign had 1 partial or major outage, compared with 0 for SignNow.
- SignNow fixes problems faster: 8m on average, against 13h 59m for Docusign (102.4× quicker).
- Docusign's longest outage on record lasted 1h 31m (Apr 17, 2026); SignNow's lasted 5h 9m (Mar 11, 2026).
90-day uptime
Docusign
SignNow
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Docusign incidents
- Degraded performanceOct 31, 2026 · resolved in 1d 4h
Some users may not be receiving login verification code and password reset emails (Incident 6112)
Affected: NA3, NA1, NA4, NA2
- Partial outageOct 21, 2026 · resolved in <1m
Signing and login unavailable for Docusign France customers (Incident 5945)
Affected: PROD
- Degraded performanceOct 21, 2026 · resolved in 2h 27m
Errors for templates, reports, envelope preparation and other features (Incident 6034)
Affected: AU
- Degraded performanceOct 19, 2026 · resolved in <1m
Affected: NA1, NA4, NA3
- Degraded performanceOct 16, 2026 · resolved in <1m
Errors for templates, reports, envelope preparation and other features (Incident 5994)
Affected: AU
- Degraded performanceOct 8, 2026 · resolved in 7h 11m
Errors for templates, reports, envelope preparation and other features (Incident 5932)
Affected: EU
Recent SignNow incidents
- Degraded performanceSep 4, 2026 · resolved in 8m
University SignNow Unavailable
Affected: Web