E-Signature Software · reliability comparison
Docusign vs Yousign: which is more reliable? (2026)
Yousign is more reliable than Docusign, scoring 64.2 vs 45.1 out of 100. Over the last 90 days Docusign reported 17 incidents and Yousign reported 9, with effective uptime of 98.39% and 99.50% respectively. Yousign resolves incidents faster on average (6h 37m).
Data updated Nov 1, 2026 · How we score
| Metric | Docusign | Yousign |
|---|---|---|
| Reliability score | 45.1 | 64.2 |
| Rank (e-signature tools) | #10 | #9 |
| Uptime (90 days) | 98.39% | 99.50% |
| Incidents (90 days) | 17 | 9 |
| Partial / major outages | 1 | 3 |
| Avg time to resolve | 13h 5m | 6h 37m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Docusign and Yousign differ
- Docusign reported 89% more incidents than Yousign over the last 90 days (17 vs 9).
- Yousign had 3 partial or major outages, compared with 1 for Docusign.
- Yousign fixes problems faster: 6h 37m on average, against 13h 5m for Docusign (2.0× quicker).
- Docusign's longest outage on record lasted 1h 31m (Apr 17, 2026); Yousign's lasted 6h 6m (Dec 18, 2025).
90-day uptime
Docusign
Yousign
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Docusign incidents
- Degraded performanceOct 31, 2026 · ongoing
Some users may not be receiving login verification code and password reset emails (Incident 6112)
Affected: NA3, NA1, NA4, NA2
- Partial outageOct 21, 2026 · resolved in <1m
Signing and login unavailable for Docusign France customers (Incident 5945)
Affected: PROD
- Degraded performanceOct 21, 2026 · resolved in 2h 27m
Errors for templates, reports, envelope preparation and other features (Incident 6034)
Affected: AU
- Degraded performanceOct 19, 2026 · resolved in <1m
Affected: NA1, NA4, NA3
- Degraded performanceOct 16, 2026 · resolved in <1m
Errors for templates, reports, envelope preparation and other features (Incident 5994)
Affected: AU
- Degraded performanceOct 8, 2026 · resolved in 7h 11m
Errors for templates, reports, envelope preparation and other features (Incident 5932)
Affected: EU
Recent Yousign incidents
- Degraded performanceOct 16, 2026 · resolved in 19m
Delays in processing simple and advanced electronic seals
Affected: API V3 - https://api.yousign.app
- Partial outageOct 16, 2026 · resolved in 25m
Identity verification unavailable for AES and Verify
Affected: APP V3 - https://yousign.app, API V3 - https://api.yousign.app
- Partial outageOct 7, 2026 · resolved in 5h 40m
Degraded performance on Yousign v3 (API and web application)
Affected: APP V3 - https://yousign.app, API V3 - https://api.yousign.app
- InformationalOct 2, 2026 · resolved in 2d 1h
Degraded access for some users on the Orange network
Affected: API V2 - https://api.yousign.com, APP V3 - https://yousign.app, APP V2 - https://webapp.yousign.com, API V3 - https://api.yousign.app
- Partial outageSep 14, 2026 · resolved in 1h 42m
Affected: APP V3 - https://yousign.app, API V3 - https://api.yousign.app
- Degraded performanceSep 4, 2026 · resolved in 8h 36m
Delayed or failed email delivery to Microsoft sender addresses
Affected: Youtrust Notification Providers