Retail POS · reliability comparison
eHopper vs Lightspeed Retail: which is more reliable? (2026)
eHopper is more reliable than Lightspeed Retail, scoring 80.0 vs 40.2 out of 100. Over the last 90 days eHopper reported 0 incidents and Lightspeed Retail reported 13, with effective uptime of 100% and 98.87% respectively.
Data updated Nov 2, 2026 · How we score
| Metric | eHopper | Lightspeed Retail |
|---|---|---|
| Reliability score | 80.0 | 40.2 |
| Rank (retail POS systems) | — | #10 |
| Uptime (90 days) | 100% | 98.87% |
| Incidents (90 days) | 0 | 13 |
| Partial / major outages | 0 | 5 |
| Avg time to resolve | — | 9h 56m |
| Outages we detected | 0 | 0 |
| Transparency score | 0/100 | Collecting data |
Where eHopper and Lightspeed Retail differ
- eHopper reported no incidents in the last 90 days, while Lightspeed Retail reported 13.
- Lightspeed Retail had 5 partial or major outages, compared with 0 for eHopper.
90-day uptime
eHopper
Lightspeed Retail
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent eHopper incidents
No incidents reported by eHopper in the last 90 days.
Recent Lightspeed Retail incidents
- InformationalOct 23, 2026 · resolved in 5h 3m
Lightspeed Retail (R/C-Series) Latency or outage
Affected: Retail POS, Retail API
- Degraded performanceOct 21, 2026 · resolved in 1d 21h
Statement on PHP vulnerabilities
Affected: Retail POS, Lightspeed eCom (Europe), Lightspeed eCom (North America & Australia), Back Office, Retail API, Retail POS
- Degraded performanceOct 17, 2026 · resolved in 5h 26m
Affected: Sales History
- Partial outageOct 16, 2026 · resolved in 30m
Store credit issue causing sale errors
Affected: Customer Management
- Degraded performanceOct 16, 2026 · resolved in 3d 15h
LS Pay Payment processing degraded for R-series, C-series and few L-series
Affected: Lightspeed Payments
- Partial outageOct 6, 2026 · resolved in 39m
Lightspeed Retail (S-Series) - BridgePay
Affected: Payments
Other retail POS systems to consider
- Shopify POS · #1 · 100% uptime
- Erply · #2 · 99.99% uptime
- Loyverse · #3 · 99.91% uptime
- Clover · #4 · 99.88% uptime