Retail POS · reliability comparison
Epos Now vs Lightspeed Retail: which is more reliable? (2026)
Epos Now is more reliable than Lightspeed Retail, scoring 85.9 vs 37.5 out of 100. Over the last 90 days Epos Now reported 6 incidents and Lightspeed Retail reported 14, with effective uptime of 99.86% and 97.96% respectively. Epos Now resolves incidents faster on average (2h 30m).
Data updated Nov 1, 2026 · How we score
| Metric | Epos Now | Lightspeed Retail |
|---|---|---|
| Reliability score | 85.9 | 37.5 |
| Rank (retail POS systems) | #5 | #10 |
| Uptime (90 days) | 99.86% | 97.96% |
| Incidents (90 days) | 6 | 14 |
| Partial / major outages | 2 | 5 |
| Avg time to resolve | 2h 30m | 20h 38m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Epos Now and Lightspeed Retail differ
- Lightspeed Retail reported 2.3× as many incidents as Epos Now over the last 90 days (14 vs 6).
- Lightspeed Retail had 5 partial or major outages, compared with 2 for Epos Now.
- Epos Now fixes problems faster: 2h 30m on average, against 20h 38m for Lightspeed Retail (8.3× quicker).
- Epos Now's longest outage on record lasted 7h 9m (Jul 23, 2026); Lightspeed Retail's lasted 6h 31m (Aug 27, 2026).
90-day uptime
Epos Now
Lightspeed Retail
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Epos Now incidents
- InformationalOct 31, 2026 · ongoing
Investigating a possible issue affecting some Epos Now services
- InformationalOct 26, 2026 · resolved in 3h 18m
Investigating a possible issue affecting some Epos Now services
Affected: EPOS NOW HQ BACK OFFICE
- Degraded performanceOct 21, 2026 · resolved in 1h 50m
Affected: EPOS NOW FRONT TILL
- Degraded performanceOct 21, 2026 · resolved in 6h 25m
Cloud Sync Intermittent Availability
Affected: EPOS NOW FRONT TILL
- Major outageOct 20, 2026 · resolved in 1h 27m
Cloud Servicesofficial update ↗
Affected: EPOS NOW HQ BACK OFFICE, EPOS NOW FRONT TILL, SUPPORT CENTRE, EPOS NOW PAYMENTS, APP STORE
- Partial outageOct 3, 2026 · resolved in 16m
Epos Now Login Service - Unavailable
Affected: EPOS NOW HQ BACK OFFICE, EPOS NOW FRONT TILL, SUPPORT CENTRE, APP STORE
Recent Lightspeed Retail incidents
- InformationalOct 23, 2026 · resolved in 5h 3m
Lightspeed Retail (R/C-Series) Latency or outage
Affected: Retail POS, Retail API
- Degraded performanceOct 21, 2026 · resolved in 1d 21h
Statement on PHP vulnerabilities
Affected: Retail POS, Lightspeed eCom (Europe), Lightspeed eCom (North America & Australia), Back Office, Retail API, Retail POS
- Degraded performanceOct 17, 2026 · resolved in 5h 26m
Affected: Sales History
- Partial outageOct 16, 2026 · resolved in 30m
Store credit issue causing sale errors
Affected: Customer Management
- Degraded performanceOct 16, 2026 · resolved in 3d 15h
LS Pay Payment processing degraded for R-series, C-series and few L-series
Affected: Lightspeed Payments
- Partial outageOct 6, 2026 · resolved in 39m
Lightspeed Retail (S-Series) - BridgePay
Affected: Payments
Other retail POS systems to consider
- Shopify POS · #1 · 100% uptime
- Erply · #2 · 99.99% uptime
- Loyverse · #3 · 99.91% uptime
- Clover · #4 · 99.88% uptime