Retail POS · reliability comparison
Erply vs SumUp: which is more reliable? (2026)
Erply is more reliable than SumUp, scoring 96.8 vs 54.2 out of 100. Over the last 90 days Erply reported 2 incidents and SumUp reported 5, with effective uptime of 99.99% and 98.98% respectively. Erply resolves incidents faster on average (1m).
Data updated Nov 2, 2026 · How we score
| Metric | Erply | SumUp |
|---|---|---|
| Reliability score | 96.8 | 54.2 |
| Rank (retail POS systems) | #2 | #8 |
| Uptime (90 days) | 99.99% | 98.98% |
| Incidents (90 days) | 2 | 5 |
| Partial / major outages | 2 | 1 |
| Avg time to resolve | 1m | 19h 59m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Erply and SumUp differ
- SumUp reported 2.5× as many incidents as Erply over the last 90 days (5 vs 2).
- Erply had 2 partial or major outages, compared with 1 for SumUp.
- Erply fixes problems faster: 1m on average, against 19h 59m for SumUp (999.3× quicker).
90-day uptime
Erply
SumUp
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Erply incidents
- Major outageNov 1, 2026 · resolved in <1m
Affected: 🏠 Home Page
- Major outageOct 29, 2026 · resolved in 2m
Affected: 🎓 Wiki Page
Recent SumUp incidents
- Degraded performanceOct 29, 2026 · ongoing
- MaintenanceOct 9, 2026 · ongoing
SEPA instant payments will be delayed due to a scheduled maintenance
Affected: Business Account (EU)
- Degraded performanceSep 5, 2026 · resolved in 7h 6m
Multi-Device-Sync and Kitchen Display System (KDS) are not receiving orders
Affected: Kitchen Display System (KDS), Ordering & Floor Plan
- Degraded performanceSep 3, 2026 · resolved in 6d 2h
Touchscreen not responding on POS devices
Affected: SumUp POS, POS Pro
- Degraded performanceAug 17, 2026 · resolved in 10m
Issue with Logins and Payments Acceptance
Affected: Card Readers, Card Readers: Solo, Logins, Card Readers: Total, On & Super, Online Payments, Payouts +7 more
- MaintenanceAug 15, 2026 · ongoing
Transactions processing delay in UK
Affected: Business Account (EU)
Other retail POS systems to consider
- Shopify POS · #1 · 100% uptime
- Loyverse · #3 · 99.91% uptime
- Clover · #4 · 99.88% uptime
- Epos Now · #5 · 99.86% uptime