Live status & reliability report
SumUp status, outages & reliability
SumUp is a London-headquartered payments company offering card readers and point-of-sale software, including a restaurant POS.
Data updated Nov 1, 2026 · score recalculated
Over the last 90 days SumUp had 98.98% effective uptime across 5 status page incidents (1 partial or major outage), resolving them in 19h 59m on average.
Is SumUp down right now?
SumUp is having problems right now.
- SumUp's status page reports degraded performance. Checked .
- All 2 SumUp pages we check are responding. Checked .
- Degraded performanceongoing for 3d 5h (as of this update)
Keyboard not showing during PIN entry
We are still investigating the issue and looking for a solution. We will share updates here as soon as we have them. In the meantime, if you are unable to key in your confirmation PIN, you can use Biometrics to approve activities instead. • To set up Biometrics, please open yo…
90-day uptime
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Key facts about SumUp's reliability
- Since Apr 11, 2026, the earliest date its published history covers, SumUp published 18 incidents on its status page, 4 of them partial or major outages.
- Its longest outage on record in that time was “Some payments failing” on Jun 27, 2026, which lasted 3h 2m.
- The part of SumUp most often affected was Refunds (2 of 18 incidents).
- SumUp reported 5 incidents in the last 90 days, down from 11 in the 90 days before.
- Incidents most often began on a Saturday (5 of 18, UTC).
- SumUp's 90-day uptime of 98.98% is below the average for restaurant POS systems (99.20%).
- It resolves incidents more slowly than the typical restaurant POS system: 19h 59m on average, against a median of 6h 54m.
Score breakdown
Incidents per month
- Major outage
- Partial outage
- Degraded
- Informational
Response time
Daily average response time of SumUp's public pages, measured by our probes.
Not enough data yet — this chart fills in as our monitoring runs.
Score trend
Daily reliability score (rolling 90-day window).
Not enough data yet — this chart fills in as our monitoring runs.
SumUp incident history (last 90 days)
- Degraded performanceOct 29, 2026 · ongoing
- MaintenanceOct 9, 2026 · ongoing
SEPA instant payments will be delayed due to a scheduled maintenance
Affected: Business Account (EU)
- Degraded performanceSep 5, 2026 · resolved in 7h 6m
Multi-Device-Sync and Kitchen Display System (KDS) are not receiving orders
Affected: Kitchen Display System (KDS), Ordering & Floor Plan
- Degraded performanceSep 3, 2026 · resolved in 6d 2h
Touchscreen not responding on POS devices
Affected: SumUp POS, POS Pro
- Degraded performanceAug 17, 2026 · resolved in 10m
Issue with Logins and Payments Acceptance
Affected: Refunds, Card Readers, Payouts, Payment Links, Card Readers: Air & 3G, Card Readers: Top & Top NFC +7 more
- MaintenanceAug 15, 2026 · ongoing
Transactions processing delay in UK
Affected: Business Account (EU)
- Partial outageAug 15, 2026 · resolved in 40m
Elevated card payment failures (Mastercard / Maestro)
Affected: Card Readers, Online Payments, Payouts, Card Readers: Solo, Card Readers: Air & 3G, Card Readers: Top & Top NFC +7 more
Source: SumUp status page · last checked
Our independent monitoring
We check these public SumUp pages every 5 minutes. An outage is recorded after two consecutive failed checks.
| Page | Last check | Uptime (30d) | Avg response |
|---|---|---|---|
| US homepage | Up | 100% | 627 ms |
| Developer portal | Up | 100% | 260 ms |
How SumUp compares
SumUp status FAQ
Is SumUp down right now?
SumUp is having problems right now. SumUp's status page currently reports an active issue, and all 2 of the SumUp pages we check every five minutes are responding. This page updates automatically when that changes.
How reliable is SumUp?
SumUp has a reliability score of 54.2 out of 100, ranking #10 of 15 restaurant POS systems. Over the last 90 days it had 98.98% effective uptime.
How often does SumUp have outages?
SumUp published 5 incidents on its status page in the last 90 days (1 partial or major outage) and 18 in the past 12 months.
How long do SumUp outages last?
SumUp resolves incidents in 19h 59m on average. Its longest outage in the past year lasted 3h 2m, on Jun 27, 2026.
Does SumUp have a status page?
Yes. SumUp's official status page is status.sumup.com. We read it every five minutes and keep its full incident history.