Field Service Management · reliability comparison
Fergus vs Zuper: which is more reliable? (2026)
Zuper is more reliable than Fergus, scoring 96.6 vs 84.5 out of 100. Over the last 90 days Fergus reported 6 incidents and Zuper reported 3, with effective uptime of 99.83% and 99.99% respectively. Zuper resolves incidents faster on average (8m).
Data updated Nov 2, 2026 · How we score
| Metric | Fergus | Zuper |
|---|---|---|
| Reliability score | 84.5 | 96.6 |
| Rank (field service management apps) | #10 | #5 |
| Uptime (90 days) | 99.83% | 99.99% |
| Incidents (90 days) | 6 | 3 |
| Partial / major outages | 6 | 1 |
| Avg time to resolve | 37m | 8m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Fergus and Zuper differ
- Fergus reported 2× as many incidents as Zuper over the last 90 days (6 vs 3).
- Fergus had 6 partial or major outages, compared with 1 for Zuper.
- Zuper fixes problems faster: 8m on average, against 37m for Fergus (4.6× quicker).
90-day uptime
Fergus
Zuper
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Fergus incidents
- Major outageOct 18, 2026 · resolved in 1h 26m
Reporting Data Outageofficial update ↗
Affected: Fergus App
- Partial outageOct 12, 2026 · resolved in 4m
Affected: Fergus App, Fergus API, Fergus GO
- Major outageOct 5, 2026 · resolved in 29m
Fergus unavailable - asset manifest not found
Affected: Fergus App
- Major outageSep 29, 2026 · resolved in 1h 23m
Fergus Go Crashingofficial update ↗
Affected: Fergus App, Fergus GO
- Major outageSep 15, 2026 · resolved in 8m
All pages very slow to respond
Affected: Fergus App
- MaintenanceSep 12, 2026 · resolved in 40m
Fergus will undergo maintenance
Affected: Fergus API, Fergus App, Fergus GO
Recent Zuper incidents
- Partial outageSep 16, 2026 · resolved in <1m
Workflow Builder API errors in us-east-1
Affected: US East
- Degraded performanceAug 25, 2026 · resolved in 14m
API performance degradation in us-east-1
Affected: Webapp, US East
- Degraded performanceAug 13, 2026 · resolved in 10m
API performance degradation in ap-south-1
Affected: AP South, Webapp
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →