Business Phone Systems · reliability comparison
Freshdesk Contact Center (Freshcaller) vs RingCentral: which is more reliable? (2026)
RingCentral is more reliable than Freshdesk Contact Center (Freshcaller), scoring 90.0 vs 79.9 out of 100. Over the last 90 days Freshdesk Contact Center (Freshcaller) reported 5 incidents and RingCentral reported 0, with effective uptime of 99.75% and 100% respectively.
Data updated Nov 1, 2026 · How we score
Freshdesk Contact Center (Freshcaller)
79.9/100Operational
Visit Freshdesk Contact Center (Freshcaller) ↗VS
| Metric | Freshdesk Contact Center (Freshcaller) | RingCentral |
|---|---|---|
| Reliability score | 79.9 | 90.0 |
| Rank (business phone systems) | #7 | — |
| Uptime (90 days) | 99.75% | 100% |
| Incidents (90 days) | 5 | 0 |
| Partial / major outages | 2 | 0 |
| Avg time to resolve | 3h 48m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 50/100 |
Where Freshdesk Contact Center (Freshcaller) and RingCentral differ
- RingCentral reported no incidents in the last 90 days, while Freshdesk Contact Center (Freshcaller) reported 5.
- Freshdesk Contact Center (Freshcaller) had 2 partial or major outages, compared with 0 for RingCentral.
90-day uptime
Freshdesk Contact Center (Freshcaller)
RingCentral
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Freshdesk Contact Center (Freshcaller) incidents
- Degraded performanceOct 23, 2026 · resolved in 3h 23m
- MaintenanceOct 11, 2026 · resolved in 1h
- Partial outageOct 7, 2026 · resolved in 42m
- MaintenanceSep 27, 2026 · resolved in 1h
- MaintenanceSep 20, 2026 · resolved in 1h
- Partial outageSep 15, 2026 · resolved in 6h 3m
Full Freshdesk Contact Center (Freshcaller) reliability report →
Recent RingCentral incidents
No incidents reported by RingCentral in the last 90 days.
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime