Live status & reliability report
Freshdesk Contact Center (Freshcaller) status, outages & reliability
Freshdesk Contact Center, formerly Freshcaller, is the cloud phone and call center product from Freshworks Inc.
Data updated Nov 1, 2026 · score recalculated
Over the last 90 days Freshdesk Contact Center (Freshcaller) had 99.75% effective uptime across 5 status page incidents (2 partial or major outages), resolving them in 3h 48m on average.
Is Freshdesk Contact Center (Freshcaller) down right now?
No, Freshdesk Contact Center (Freshcaller) is up and running.
- Freshdesk Contact Center (Freshcaller)'s status page reports all systems operational. Checked .
- All 2 Freshdesk Contact Center (Freshcaller) pages we check are responding. Checked .
Official Freshdesk Contact Center (Freshcaller) status page ↗
90-day uptime
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Key facts about Freshdesk Contact Center (Freshcaller)'s reliability
- Over the past 12 months, Freshdesk Contact Center (Freshcaller) published 21 incidents on its status page, 7 of them partial or major outages.
- Its longest outage on record in that time was “Service Disruption in Middle East Region” on Mar 2, 2026, which lasted 3d.
- Freshdesk Contact Center (Freshcaller) reported 5 incidents in the last 90 days, down from 7 in the 90 days before.
- Freshdesk Contact Center (Freshcaller)'s 90-day uptime of 99.75% is above the average for business phone systems (99.70%).
- It resolves incidents more slowly than the typical business phone system: 3h 48m on average, against a median of 3h 16m.
Score breakdown
Incidents per month
- Major outage
- Partial outage
- Degraded
- Informational
Response time
Daily average response time of Freshdesk Contact Center (Freshcaller)'s public pages, measured by our probes.
Not enough data yet — this chart fills in as our monitoring runs.
Score trend
Daily reliability score (rolling 90-day window).
Not enough data yet — this chart fills in as our monitoring runs.
Components currently affected
- Search: major outage
- Sign in / Sign up: major outage
- Omnichannel: major outage
- Website: major outage
- Public API: major outage
- BYOC: major outage
- Integrations: major outage
- Mobile Apps: major outage
- Reports & Analytics: major outage
- Analytics: major outage
- Billing: major outage
- Recordings: major outage
- Web App: major outage
- Login: major outage
- Marketplace: major outage
Freshdesk Contact Center (Freshcaller) incident history (last 90 days)
- Degraded performanceOct 23, 2026 · resolved in 3h 23m
- MaintenanceOct 11, 2026 · resolved in 1h
- Partial outageOct 7, 2026 · resolved in 42m
- MaintenanceSep 27, 2026 · resolved in 1h
- MaintenanceSep 20, 2026 · resolved in 1h
- Partial outageSep 15, 2026 · resolved in 6h 3m
- Degraded performanceSep 4, 2026 · resolved in 7h 3m
- Degraded performanceSep 1, 2026 · resolved in 1h 47m
- MaintenanceAug 28, 2026 · resolved in 1h
- MaintenanceAug 21, 2026 · resolved in 1h
- MaintenanceAug 16, 2026 · resolved in 1h
Source: Freshdesk Contact Center (Freshcaller) status page · last checked
Our independent monitoring
We check these public Freshdesk Contact Center (Freshcaller) pages every 5 minutes. An outage is recorded after two consecutive failed checks.
| Page | Last check | Uptime (30d) | Avg response |
|---|---|---|---|
| Product page | Up | 100% | 667 ms |
| Support portal | Up | 100% | 899 ms |
How Freshdesk Contact Center (Freshcaller) compares
99.75% vs 99.96% uptime
Freshdesk Contact Center (Freshcaller) vs JustCall99.75% vs 99.96% uptime
Freshdesk Contact Center (Freshcaller) vs CloudTalk99.75% vs 99.91% uptime
Freshdesk Contact Center (Freshcaller) vs GoTo Connect99.75% vs 99.87% uptime
Freshdesk Contact Center (Freshcaller) vs Quo (formerly OpenPhone)99.75% vs 99.83% uptime
Freshdesk Contact Center (Freshcaller) vs net2phone99.75% vs 99.89% uptime
Most reliable Freshdesk Contact Center (Freshcaller) alternatives →
Freshdesk Contact Center (Freshcaller) status FAQ
Is Freshdesk Contact Center (Freshcaller) down right now?
No, Freshdesk Contact Center (Freshcaller) is up and running. Freshdesk Contact Center (Freshcaller)'s status page currently reports all systems operational, and all 2 of the Freshdesk Contact Center (Freshcaller) pages we check every five minutes are responding. This page updates automatically when that changes.
How reliable is Freshdesk Contact Center (Freshcaller)?
Freshdesk Contact Center (Freshcaller) has a reliability score of 79.9 out of 100, ranking #7 of 12 business phone systems. Over the last 90 days it had 99.75% effective uptime.
How often does Freshdesk Contact Center (Freshcaller) have outages?
Freshdesk Contact Center (Freshcaller) published 5 incidents on its status page in the last 90 days (2 partial or major outages) and 21 in the past 12 months.
How long do Freshdesk Contact Center (Freshcaller) outages last?
Freshdesk Contact Center (Freshcaller) resolves incidents in 3h 48m on average. Its longest outage in the past year lasted 3d, on Mar 2, 2026.
Does Freshdesk Contact Center (Freshcaller) have a status page?
Yes. Freshdesk Contact Center (Freshcaller)'s official status page is status.freshcaller.com. We read it every five minutes and keep its full incident history.