CRM Software · reliability comparison
Freshsales vs HubSpot CRM: which is more reliable? (2026)
HubSpot CRM is more reliable than Freshsales, scoring 95.9 vs 83.1 out of 100. Over the last 90 days Freshsales reported 8 incidents and HubSpot CRM reported 11, with effective uptime of 99.83% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Freshsales | HubSpot CRM |
|---|---|---|
| Reliability score | 83.1 | 95.9 |
| Rank (CRMs) | #8 | #4 |
| Uptime (90 days) | 99.83% | 100% |
| Incidents (90 days) | 8 | 11 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 2h 50m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Freshsales and HubSpot CRM differ
- HubSpot CRM reported 38% more incidents than Freshsales over the last 90 days (11 vs 8).
- Freshsales had 1 partial or major outage, compared with 0 for HubSpot CRM.
- Freshsales's longest outage on record lasted 3d (Mar 2, 2026); HubSpot CRM's lasted 1d 3h (May 1, 2026).
90-day uptime
Freshsales
HubSpot CRM
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Freshsales incidents
- Degraded performanceOct 23, 2026 · resolved in 3h 24m
- Degraded performanceOct 19, 2026 · resolved in 1h 6m
- Degraded performanceOct 15, 2026 · resolved in 2h 52m
- MaintenanceOct 11, 2026 · resolved in 1h
- MaintenanceSep 27, 2026 · resolved in 1h
- MaintenanceSep 20, 2026 · resolved in 1h
Recent HubSpot CRM incidents
- InformationalOct 23, 2026 · resolved in 2h 47m
Some HubSpot tools may be unavailable for some users
Affected: CRM, Marketing Tools, Website, Sales Tools, Service Tools, Chat & Automation +5 more
- InformationalOct 22, 2026 · resolved in 1h 53m
- InformationalOct 8, 2026 · resolved in 1h 35m
Marketing email statistics are delayed
Affected: Marketing Tools, Reports
- InformationalOct 2, 2026 · resolved in 1h 53m
HubSpot is experiencing issues
Affected: CRM, Marketing Tools, Chat & Automation
- InformationalSep 24, 2026 · resolved in 7h 18m
The Salesforce integration is unavailable for some customers
Affected: Integrations
- InformationalSep 23, 2026 · resolved in 13m
Other CRMs to consider
- Capsule CRM · #1 · 100% uptime
- Copper · #2 · 100% uptime
- Insightly · #3 · 100% uptime
- folk · #5 · 99.99% uptime