Live status & reliability report

Freshsales status, outages & reliability

#8 of 11 CRMsOperational

Freshsales is the sales CRM from Freshworks Inc., sold on its own or in the Freshworks CRM suite.

Data updated Nov 1, 2026 · score recalculated

Over the last 90 days Freshsales had 99.83% effective uptime across 8 status page incidents (1 partial or major outage), resolving them in 2h 50m on average.

83.1/100Reliability scoreVisit Freshsales ↗

Is Freshsales down right now?

No, Freshsales is up and running.

  • Freshsales's status page reports all systems operational. Checked .
  • All 3 Freshsales pages we check are responding. Checked .

Official Freshsales status page ↗

Uptime (90d)99.83%3h 28m weighted downtime
Incidents (90d)81.5 per 30 days
Major / partial outages1
Avg time to resolve2h 50m
Outages we detected0by our independent probes

90-day uptime

Aug 4, 2026: 99.57% uptime, 1 incident (Partial outage)Aug 5, 2026: 98.69% uptime, 1 incident (Degraded performance)Aug 6, 2026 – Aug 11, 2026: no incidentsAug 12, 2026: 99.66% uptime, 1 incident (Degraded performance)Aug 13, 2026: 98.02% uptime, 1 incident (Degraded performance)Aug 14, 2026 – Aug 24, 2026: no incidentsAug 25, 2026: 98.58% uptime, 1 incident (Degraded performance)Aug 26, 2026 – Sep 3, 2026: no incidentsSep 4, 2026: 95.59% uptime, 1 incident (Degraded performance)Sep 5, 2026 – Oct 14, 2026: no incidentsOct 15, 2026: 98.20% uptime, 1 incident (Degraded performance)Oct 16, 2026 – Oct 18, 2026: no incidentsOct 19, 2026: 99.31% uptime, 1 incident (Degraded performance)Oct 20, 2026 – Oct 22, 2026: no incidentsOct 23, 2026: 97.87% uptime, 1 incident (Degraded performance)Oct 24, 2026 – Nov 1, 2026: no incidents
90 days ago99.839% average daily uptimeToday
  • No incidents
  • Degraded
  • Partial outage
  • Major outage
  • No data

Key facts about Freshsales's reliability

  • Over the past 12 months, Freshsales published 39 incidents on its status page, 11 of them partial or major outages.
  • Its longest outage on record in that time was “Service Disruption in Middle East Region” on Mar 2, 2026, which lasted 3d.
  • Freshsales reported 8 incidents in the last 90 days, down from 16 in the 90 days before.
  • Freshsales's 90-day uptime of 99.83% is above the average for CRMs (99.80%).
  • It resolves incidents more slowly than the typical CRM: 2h 50m on average, against a median of 1h 55m.

Score breakdown

Uptime · 40% weight
84
99.839% effective uptime
Incident frequency · 20% weight
69
1.50 weighted incidents per 30 days
Time to resolve · 20% weight
79
2h 50m average
Transparency · 20% weight
100
No unreported outages detected

How the score is calculated →

Incidents per month

024681 major outage incident2 degraded performance incidents3Dec1 partial outage incident1 degraded performance incident2Jan ’261 major outage incident1 partial outage incident2Feb1 major outage incident1 partial outage incident1 degraded performance incident3Mar1 partial outage incident3 degraded performance incidents4Apr5 degraded performance incidents5May2 partial outage incidents6 degraded performance incidents8Jun1 partial outage incident2 degraded performance incidents3Jul1 partial outage incident3 degraded performance incidents4Aug1 degraded performance incident1Sep3 degraded performance incidents3OctNov
  • Major outage
  • Partial outage
  • Degraded
  • Informational

Response time

Daily average response time of Freshsales's public pages, measured by our probes.

Not enough data yet — this chart fills in as our monitoring runs.

Score trend

Daily reliability score (rolling 90-day window).

Not enough data yet — this chart fills in as our monitoring runs.

Components currently affected

  • Web app: major outage
  • Incoming email: major outage
  • Outgoing email: major outage
  • Phone: major outage
  • Chat: major outage
  • Freddy AI Agent: major outage
  • Integrations: major outage
  • Marketplace: major outage
  • Reports: major outage
  • Freddy AI/ML: major outage
  • Search: major outage
  • Notifications: major outage
  • CPQ: major outage
  • Sign-Up: major outage
  • Billing: major outage
  • Third Party Services: major outage
  • Analytics: major outage
  • Recordings: major outage
  • Login: major outage
  • Freshcaller: major outage
  • Freshmarketer: major outage
  • Workflows: major outage

Freshsales incident history (last 90 days)

Source: Freshsales status page · last checked

Our independent monitoring

We check these public Freshsales pages every 5 minutes. An outage is recorded after two consecutive failed checks.

PageLast checkUptime (30d)Avg response
Product pageUp 100%284 ms
Support portalUp 100%645 ms
Developer docsUp 100%141 ms

How Freshsales compares

Freshsales vs Capsule CRM

99.83% vs 100% uptime

Freshsales vs Copper

99.83% vs 100% uptime

Freshsales vs Insightly

99.83% vs 100% uptime

Freshsales vs HubSpot CRM

99.83% vs 100% uptime

Freshsales vs folk

99.83% vs 99.99% uptime

Freshsales vs Close

99.83% vs 99.89% uptime

Most reliable Freshsales alternatives →

Freshsales status FAQ

Is Freshsales down right now?

No, Freshsales is up and running. Freshsales's status page currently reports all systems operational, and all 3 of the Freshsales pages we check every five minutes are responding. This page updates automatically when that changes.

How reliable is Freshsales?

Freshsales has a reliability score of 83.1 out of 100, ranking #8 of 11 CRMs. Over the last 90 days it had 99.83% effective uptime.

How often does Freshsales have outages?

Freshsales published 8 incidents on its status page in the last 90 days (1 partial or major outage) and 39 in the past 12 months.

How long do Freshsales outages last?

Freshsales resolves incidents in 2h 50m on average. Its longest outage in the past year lasted 3d, on Mar 2, 2026.

Does Freshsales have a status page?

Yes. Freshsales's official status page is crmstatus.freshworks.com. We read it every five minutes and keep its full incident history.