CRM Software · reliability comparison
Freshsales vs Insightly: which is more reliable? (2026)
Insightly is more reliable than Freshsales, scoring 98.4 vs 83.1 out of 100. Over the last 90 days Freshsales reported 8 incidents and Insightly reported 1, with effective uptime of 99.83% and 100% respectively. Insightly resolves incidents faster on average (<1m).
Data updated Nov 1, 2026 · How we score
| Metric | Freshsales | Insightly |
|---|---|---|
| Reliability score | 83.1 | 98.4 |
| Rank (CRMs) | #6 | #1 |
| Uptime (90 days) | 99.83% | 100% |
| Incidents (90 days) | 8 | 1 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 2h 50m | <1m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Freshsales and Insightly differ
- Freshsales reported 8× as many incidents as Insightly over the last 90 days (8 vs 1).
- Insightly fixes problems faster: <1m on average, against 2h 50m for Freshsales (Infinity× quicker).
90-day uptime
Freshsales
Insightly
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Freshsales incidents
- Degraded performanceOct 23, 2026 · resolved in 3h 24m
- Degraded performanceOct 19, 2026 · resolved in 1h 6m
- Degraded performanceOct 15, 2026 · resolved in 2h 52m
- MaintenanceOct 11, 2026 · resolved in 1h
- MaintenanceSep 27, 2026 · resolved in 1h
- MaintenanceSep 20, 2026 · resolved in 1h
Recent Insightly incidents
- Partial outageAug 26, 2026 · resolved in <1m
Elevated errors and login failures during application deploy
Other CRMs to consider
- HubSpot CRM · #2 · 100% uptime
- folk · #3 · 99.99% uptime
- Close · #4 · 99.89% uptime
- monday CRM · #5 · 99.86% uptime