CRM Software · reliability comparison
Freshsales vs monday CRM: which is more reliable? (2026)
monday CRM is more reliable than Freshsales, scoring 86.1 vs 83.1 out of 100. Over the last 90 days Freshsales reported 8 incidents and monday CRM reported 7, with effective uptime of 99.83% and 99.86% respectively. monday CRM resolves incidents faster on average (54m).
Data updated Nov 1, 2026 · How we score
| Metric | Freshsales | monday CRM |
|---|---|---|
| Reliability score | 83.1 | 86.1 |
| Rank (CRMs) | #8 | #7 |
| Uptime (90 days) | 99.83% | 99.86% |
| Incidents (90 days) | 8 | 7 |
| Partial / major outages | 1 | 3 |
| Avg time to resolve | 2h 50m | 54m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Freshsales and monday CRM differ
- Freshsales reported 14% more incidents than monday CRM over the last 90 days (8 vs 7).
- monday CRM had 3 partial or major outages, compared with 1 for Freshsales.
- monday CRM fixes problems faster: 54m on average, against 2h 50m for Freshsales (3.1× quicker).
- Freshsales's longest outage on record lasted 3d (Mar 2, 2026); monday CRM's lasted 2h 57m (Jul 13, 2026).
90-day uptime
Freshsales
monday CRM
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Freshsales incidents
- Degraded performanceOct 23, 2026 · resolved in 3h 24m
- Degraded performanceOct 19, 2026 · resolved in 1h 6m
- Degraded performanceOct 15, 2026 · resolved in 2h 52m
- MaintenanceOct 11, 2026 · resolved in 1h
- MaintenanceSep 27, 2026 · resolved in 1h
- MaintenanceSep 20, 2026 · resolved in 1h
Recent monday CRM incidents
- Partial outageOct 19, 2026 · resolved in 26m
Affected: Automations
- Degraded performanceOct 19, 2026 · resolved in 28m
Investigating issues with slow loading of the monday platform
Affected: Platform
- Degraded performanceOct 14, 2026 · resolved in 47m
Identified issues with AI operations in the monday platform (Service Degradation for some models)
Affected: Ai Functionality
- Partial outageSep 17, 2026 · resolved in 32m
Issues with automations and integrations
Affected: Automations, Integrations
- Degraded performanceSep 17, 2026 · resolved in 1h 55m
Partial UI functionality degradation
Affected: Search, Search, Search, Search
- Major outageSep 5, 2026 · resolved in 2h 8m
Affected: Platform, Platform, Platform
Other CRMs to consider
- Capsule CRM · #1 · 100% uptime
- Copper · #2 · 100% uptime
- Insightly · #3 · 100% uptime
- HubSpot CRM · #4 · 100% uptime