CRM Software · reliability comparison
Freshsales vs Nutshell: which is more reliable? (2026)
Freshsales and Nutshell are effectively tied on reliability (81.3 vs 79.9). Over the last 90 days Freshsales reported 9 incidents and Nutshell reported 3, with effective uptime of 99.80% and 99.75% respectively. Freshsales resolves incidents faster on average (2h 50m).
Data updated Nov 2, 2026 · How we score
| Metric | Freshsales | Nutshell |
|---|---|---|
| Reliability score | 81.3 | 79.9 |
| Rank (CRMs) | #6 | #7 |
| Uptime (90 days) | 99.80% | 99.75% |
| Incidents (90 days) | 9 | 3 |
| Partial / major outages | 1 | 2 |
| Avg time to resolve | 2h 50m | 5h 13m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Freshsales and Nutshell differ
- Freshsales reported 3× as many incidents as Nutshell over the last 90 days (9 vs 3).
- Nutshell had 2 partial or major outages, compared with 1 for Freshsales.
- Freshsales fixes problems faster: 2h 50m on average, against 5h 13m for Nutshell.
- Freshsales's longest outage on record lasted 3d (Mar 2, 2026); Nutshell's lasted 7h 15m (Sep 28, 2026).
90-day uptime
Freshsales
Nutshell
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Freshsales incidents
- Degraded performanceNov 2, 2026 · ongoing
Affected: Incoming email, Outgoing email
- Degraded performanceOct 23, 2026 · resolved in 3h 24m
- Degraded performanceOct 19, 2026 · resolved in 1h 6m
- Degraded performanceOct 15, 2026 · resolved in 2h 52m
- MaintenanceOct 11, 2026 · resolved in 1h
- MaintenanceSep 27, 2026 · resolved in 1h
Recent Nutshell incidents
- Partial outageOct 21, 2026 · resolved in 3h 11m
PHP2Shell Responseofficial update ↗
Affected: Nutshell application, Nutshell Marketing outgoing email
- InformationalOct 20, 2026 · resolved in 6h 39m
Affected: Nutshell application
- Partial outageSep 28, 2026 · resolved in 7h 15m
Database Issueofficial update ↗
Affected: Nutshell application, Nutshell Marketing outgoing email, Click-to-call, Nutshell Intelligence
Other CRMs to consider
- Insightly · #1 · 100% uptime
- folk · #2 · 99.99% uptime
- HubSpot CRM · #3 · 100% uptime
- Close · #4 · 99.89% uptime