Web & Product Analytics · reliability comparison
Fullstory vs Pendo: which is more reliable? (2026)
Pendo is more reliable than Fullstory, scoring 78.8 vs 73.2 out of 100. Over the last 90 days Fullstory reported 5 incidents and Pendo reported 5, with effective uptime of 99.63% and 99.75% respectively. Pendo resolves incidents faster on average (3h 56m).
Data updated Nov 1, 2026 · How we score
| Metric | Fullstory | Pendo |
|---|---|---|
| Reliability score | 73.2 | 78.8 |
| Rank (analytics tools) | #7 | #5 |
| Uptime (90 days) | 99.63% | 99.75% |
| Incidents (90 days) | 5 | 5 |
| Partial / major outages | 2 | 3 |
| Avg time to resolve | 5h 38m | 3h 56m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Fullstory and Pendo differ
- Pendo had 3 partial or major outages, compared with 2 for Fullstory.
- Pendo fixes problems faster: 3h 56m on average, against 5h 38m for Fullstory.
- Fullstory's longest outage on record lasted 5h 17m (Sep 1, 2026); Pendo's lasted 3d (Feb 5, 2026).
90-day uptime
Fullstory
Pendo
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Fullstory incidents
- Partial outageSep 23, 2026 · resolved in <1m
Failure to load assets during playback for sessions (EU1 Data Center)
- Degraded performanceSep 7, 2026 · resolved in 14h 46m
Delayed Session Data Availability for a Subset of NA1 Data Center Orgs
Affected: Fullstory Web Application, Webhooks & Alerts
- Major outageSep 1, 2026 · resolved in 5h 17m
Multiple Fullstory Services Unavailable (NA1 Data Center)official update ↗
Affected: Data Capture - Web, Data Capture - Native Mobile, API, Fullstory Web Application, Fullstory Web Application, Webhooks & Alerts +4 more
- Degraded performanceAug 18, 2026 · resolved in 2h 27m
Delays for Warehouse Customers in NA1 Data Center
Affected: Fullstory Web Application, Fullstory Web Application, Webhooks & Alerts, Webhooks & Alerts, Anywhere: Warehouse, Anywhere: Warehouse
- InformationalAug 7, 2026 · resolved in <1m
Recent Pendo incidents
- Degraded performanceOct 1, 2026 · resolved in 12h 29m
Some Customers Unable to Connect to Pendo MCP
Affected: MCP, MCP
- Partial outageOct 1, 2026 · resolved in 1h 47m
Pairing in Mobile is Not Functional
Affected: Mobile Guides, Mobile Guides, Mobile Guides, Mobile Guides, Mobile Guides
- Major outageSep 21, 2026 · resolved in 34m
Guide targeting impacted in US Environmentofficial update ↗
Affected: Guide Targeting
- Partial outageSep 14, 2026 · resolved in 3h 51m
Latency issue in US region impacting login, guide delivery and event data processingofficial update ↗
Affected: Pendo UI, Guide Deliverability, Mobile Guides, Analytics - Data Processing, Mobile Analytics
- Degraded performanceSep 2, 2026 · resolved in 56m
Affected: Pendo UI, Pendo UI, Pendo UI, Pendo UI, Pendo UI
Other analytics tools to consider
- Hotjar · #1 · 100% uptime
- Lucky Orange · #2 · 99.98% uptime
- Google Analytics · #3 · 99.89% uptime
- Mixpanel · #4 · 99.84% uptime
See the full most reliable web & product analytics tools ranking →