Business Phone Systems · reliability comparison
Grasshopper vs Nextiva: which is more reliable? (2026)
Grasshopper is more reliable than Nextiva, scoring 94.6 vs 66.1 out of 100. Over the last 90 days Grasshopper reported 1 incident and Nextiva reported 8, with effective uptime of 99.96% and 99.37% respectively. Grasshopper resolves incidents faster on average (1h 31m).
Data updated Nov 1, 2026 · How we score
| Metric | Grasshopper | Nextiva |
|---|---|---|
| Reliability score | 94.6 | 66.1 |
| Rank (business phone systems) | #1 | #11 |
| Uptime (90 days) | 99.96% | 99.37% |
| Incidents (90 days) | 1 | 8 |
| Partial / major outages | 1 | 6 |
| Avg time to resolve | 1h 31m | 2h 35m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Grasshopper and Nextiva differ
- Nextiva reported 8× as many incidents as Grasshopper over the last 90 days (8 vs 1).
- Nextiva had 6 partial or major outages, compared with 1 for Grasshopper.
- Grasshopper fixes problems faster: 1h 31m on average, against 2h 35m for Nextiva.
- Grasshopper's longest outage on record lasted 23h 54m (Jan 22, 2026); Nextiva's lasted 8h 45m (Oct 1, 2026).
90-day uptime
Grasshopper
Nextiva
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Grasshopper incidents
- Partial outageAug 15, 2026 · resolved in 1h 31m
Grasshopper - password reset and OTP emails blocked
Affected: Grasshopper
Recent Nextiva incidents
- Major outageOct 28, 2026 · resolved in 1h 4m
NextivaONE and NextOS Platform Login Issuesofficial update ↗
Affected: Nextiva Call Center, NextivaONE, NextOS Platform
- Degraded performanceOct 27, 2026 · resolved in 45m
Intermittent Audio Quality and Calling Issues.
Affected: Nextiva Call Center, NextOS Platform
- Degraded performanceOct 20, 2026 · resolved in 2h 18m
Nextiva Contact Center Client Issues
Affected: Nextiva Contact Center
- Partial outageOct 1, 2026 · resolved in 8h 45m
Sales Chat Errorsofficial update ↗
Affected: Nextiva.com
- Partial outageSep 18, 2026 · resolved in 6m
Nextiva Call Center login failures
Affected: Nextiva Call Center
- Partial outageSep 11, 2026 · resolved in 27m
Nextiva Contact Center Inbound Calling Issues
Affected: Nextiva Contact Center
Other business phone systems to consider
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime