Payroll & HR Software · reliability comparison

Gusto vs Justworks: which is more reliable? (2026)

Gusto is more reliable than Justworks, scoring 100.0 vs 89.6 out of 100. Over the last 90 days Gusto reported 0 incidents and Justworks reported 8, with effective uptime of 100% and 99.95% respectively.

Data updated Nov 1, 2026 · How we score

Gusto

100.0/100

Operational

Visit Gusto ↗

Justworks

89.6/100

Operational

Visit Justworks ↗
VS
MetricGustoJustworks
Reliability score100.089.6
Rank (payroll & HR platforms)—#3
Uptime (90 days)100%99.95%
Incidents (90 days)08
Partial / major outages04
Avg time to resolve—23m
Outages we detected00
Transparency score100/100100/100

Where Gusto and Justworks differ

  • Gusto reported no incidents in the last 90 days, while Justworks reported 8.
  • Justworks had 4 partial or major outages, compared with 0 for Gusto.
  • Gusto's longest outage on record lasted 2h 40m (Dec 16, 2025); Justworks's lasted 13h 42m (Jun 29, 2026).

90-day uptime

Gusto

Aug 5, 2026 – Nov 2, 2026: no incidents
90 days ago100% average daily uptimeToday

Justworks

Aug 5, 2026: no incidentsAug 6, 2026: 99.72% uptime, 1 incident (Degraded performance)Aug 7, 2026 – Aug 11, 2026: no incidentsAug 12, 2026: 99.65% uptime, 2 incidents (Partial outage)Aug 13, 2026: no incidentsAug 14, 2026: 99.65% uptime, 1 incident (Major outage)Aug 15, 2026 – Aug 17, 2026: no incidentsAug 18, 2026: 99.53% uptime, 1 incident (Partial outage)Aug 19, 2026 – Aug 20, 2026: no incidentsAug 21, 2026: 98.18% uptime, 1 incident (Major outage)Aug 22, 2026 – Aug 30, 2026: no incidentsAug 31, 2026: 99.54% uptime, 1 incident (Degraded performance)Sep 1, 2026 – Oct 19, 2026: no incidentsOct 20, 2026: 99.44% uptime, 1 incident (Degraded performance)Oct 21, 2026 – Nov 2, 2026: no incidents
90 days ago99.952% average daily uptimeToday

Recent Gusto incidents

No incidents reported by Gusto in the last 90 days.

Full Gusto reliability report →

Recent Justworks incidents

  • Degraded performanceOct 20, 2026 · resolved in 53m

    Trainings are Currently Unavailable

    Affected: Justworks Platform

  • Degraded performanceAug 31, 2026 · resolved in 44m

    We are experiencing an issue with our platform

    Affected: Justworks.com Website, Justworks Time Tracking Website, Justworks Payroll Platform, Justworks Platform, Justworks Time Tracking Platform, Justworks Mobile App +1 more

  • Major outageAug 21, 2026 · resolved in 26m

    We are experiencing an issue with our platform

    Affected: Justworks.com Website, Justworks Time Tracking Website, Justworks Payroll Platform, Justworks Platform, Justworks Time Tracking Platform, Justworks Mobile App +1 more

  • Partial outageAug 18, 2026 · resolved in 13m

    We are experiencing an issue with our platform

    Affected: Justworks.com Website, Justworks Time Tracking Website, Justworks Payroll Platform, Justworks Platform, Justworks Time Tracking Platform, Justworks Mobile App +3 more

  • Major outageAug 14, 2026 · resolved in 5m

    We are experiencing an issue with our platform

    Affected: Justworks.com Website, Justworks Time Tracking Website, Justworks Payroll Platform, Justworks Platform, Justworks Time Tracking Platform, Justworks Mobile App +1 more

  • Partial outageAug 12, 2026 · resolved in 9m

    Intermittent Platform Issues

    Affected: Justworks.com Website, Justworks Time Tracking Website, Justworks Payroll Platform, Justworks Platform, Justworks Time Tracking Platform, Justworks Mobile App +1 more

Full Justworks reliability report →

Other payroll & HR platforms to consider

See the full most reliable payroll & hr software ranking →