Retail POS · reliability comparison
Heartland Retail vs Lightspeed Retail: which is more reliable? (2026)
Heartland Retail is more reliable than Lightspeed Retail, scoring 80.0 vs 37.5 out of 100. Over the last 90 days Heartland Retail reported 0 incidents and Lightspeed Retail reported 14, with effective uptime of 100% and 97.96% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Heartland Retail | Lightspeed Retail |
|---|---|---|
| Reliability score | 80.0 | 37.5 |
| Rank (retail POS systems) | — | #9 |
| Uptime (90 days) | 100% | 97.96% |
| Incidents (90 days) | 0 | 14 |
| Partial / major outages | 0 | 5 |
| Avg time to resolve | — | 20h 38m |
| Outages we detected | 0 | 0 |
| Transparency score | 0/100 | 100/100 |
Where Heartland Retail and Lightspeed Retail differ
- Heartland Retail reported no incidents in the last 90 days, while Lightspeed Retail reported 14.
- Lightspeed Retail had 5 partial or major outages, compared with 0 for Heartland Retail.
90-day uptime
Heartland Retail
Lightspeed Retail
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Heartland Retail incidents
No incidents reported by Heartland Retail in the last 90 days.
Recent Lightspeed Retail incidents
- InformationalOct 23, 2026 · resolved in 5h 3m
Lightspeed Retail (R/C-Series) Latency or outage
Affected: Retail POS, Retail API
- Degraded performanceOct 21, 2026 · resolved in 1d 21h
Statement on PHP vulnerabilities
Affected: Retail POS, Lightspeed eCom (Europe), Lightspeed eCom (North America & Australia), Back Office, Retail API, Retail POS
- Degraded performanceOct 17, 2026 · resolved in 5h 26m
Affected: Sales History
- Partial outageOct 16, 2026 · resolved in 30m
Store credit issue causing sale errors
Affected: Customer Management
- Degraded performanceOct 16, 2026 · resolved in 3d 15h
LS Pay Payment processing degraded for R-series, C-series and few L-series
Affected: Lightspeed Payments
- Partial outageOct 6, 2026 · resolved in 39m
Lightspeed Retail (S-Series) - BridgePay
Affected: Payments
Other retail POS systems to consider
- Shopify POS · #1 · 100% uptime
- Loyverse · #2 · 99.91% uptime
- Clover · #3 · 99.88% uptime
- Epos Now · #4 · 99.86% uptime