Payment Processors · reliability comparison
Helcim vs Paddle: which is more reliable? (2026)
Helcim and Paddle are effectively tied on reliability (91.9 vs 93.6). Over the last 90 days Helcim reported 1 incident and Paddle reported 2, with effective uptime of 99.97% and 99.96% respectively. Paddle resolves incidents faster on average (2h 19m).
Data updated Nov 2, 2026 · How we score
| Metric | Helcim | Paddle |
|---|---|---|
| Reliability score | 91.9 | 93.6 |
| Rank (payment processors) | #3 | #2 |
| Uptime (90 days) | 99.97% | 99.96% |
| Incidents (90 days) | 1 | 2 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 4h 21m | 2h 19m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Helcim and Paddle differ
- Paddle reported 2× as many incidents as Helcim over the last 90 days (2 vs 1).
- Paddle fixes problems faster: 2h 19m on average, against 4h 21m for Helcim.
- Helcim's longest outage on record lasted 1h 6m (May 9, 2026); Paddle's lasted 1d 22h (Apr 28, 2026).
90-day uptime
Helcim
Paddle
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Helcim incidents
- Degraded performanceOct 24, 2026 · resolved in 4h 21m
Payment processing interrupted
Affected: Payment Tools
Recent Paddle incidents
- Degraded performanceOct 21, 2026 · resolved in 4h 5m
Issue affecting metrics and reporting in the seller dashboard
Affected: Production - Billing, Production - Classic
- MaintenanceSep 21, 2026 · ongoing
Affected: Production - Billing, Production - Classic, Production - Billing, Production - Billing, Production - Billing, Production - Classic +1 more
- Degraded performanceSep 2, 2026 · resolved in 33m
Report downloads unavailable in the Paddle Dashboard
Affected: Production - Billing
- MaintenanceAug 7, 2026 · ongoing
Production and Sandbox Databases Maintenance
Affected: Production - Billing, Production - Billing, Sandbox - Classic, Production - Classic, Sandbox - Classic, Sandbox - Billing +10 more