Payment Processors · reliability comparison
Helcim vs Square Payments: which is more reliable? (2026)
Helcim is more reliable than Square Payments, scoring 91.9 vs 53.3 out of 100. Over the last 90 days Helcim reported 1 incident and Square Payments reported 12, with effective uptime of 99.97% and 98.93% respectively. Helcim resolves incidents faster on average (4h 21m).
Data updated Nov 1, 2026 · How we score
| Metric | Helcim | Square Payments |
|---|---|---|
| Reliability score | 91.9 | 53.3 |
| Rank (payment processors) | #3 | #10 |
| Uptime (90 days) | 99.97% | 98.93% |
| Incidents (90 days) | 1 | 12 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 4h 21m | 12h 49m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Helcim and Square Payments differ
- Square Payments reported 12× as many incidents as Helcim over the last 90 days (12 vs 1).
- Helcim fixes problems faster: 4h 21m on average, against 12h 49m for Square Payments (2.9× quicker).
- Helcim's longest outage on record lasted 1h 6m (May 9, 2026); Square Payments's lasted 17h 43m (Apr 30, 2026).
90-day uptime
Helcim
Square Payments
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Helcim incidents
- Degraded performanceOct 24, 2026 · resolved in 4h 21m
Payment processing interrupted
Affected: Payment Tools
Recent Square Payments incidents
- Degraded performanceSep 27, 2026 · resolved in 4h 25m
- Degraded performanceSep 24, 2026 · resolved in 12m
- Degraded performanceSep 21, 2026 · resolved in 2d 4h
- Degraded performanceSep 18, 2026 · resolved in 3h 54m
- Degraded performanceSep 18, 2026 · resolved in 15h 7m
- Degraded performanceSep 16, 2026 · resolved in 34m