Retail POS · reliability comparison
Hike POS vs SumUp: which is more reliable? (2026)
Hike POS is more reliable than SumUp, scoring 80.0 vs 54.2 out of 100. Over the last 90 days Hike POS reported 0 incidents and SumUp reported 5, with effective uptime of 100% and 98.98% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Hike POS | SumUp |
|---|---|---|
| Reliability score | 80.0 | 54.2 |
| Rank (retail POS systems) | — | #8 |
| Uptime (90 days) | 100% | 98.98% |
| Incidents (90 days) | 0 | 5 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | — | 19h 59m |
| Outages we detected | 0 | 0 |
| Transparency score | 0/100 | 100/100 |
Where Hike POS and SumUp differ
- Hike POS reported no incidents in the last 90 days, while SumUp reported 5.
- SumUp had 1 partial or major outage, compared with 0 for Hike POS.
90-day uptime
Hike POS
SumUp
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Hike POS incidents
No incidents reported by Hike POS in the last 90 days.
Recent SumUp incidents
- Degraded performanceOct 29, 2026 · ongoing
Keyboard not showing during PIN entry
Affected: Business Account (EU)
- MaintenanceOct 9, 2026 · ongoing
SEPA instant payments will be delayed due to a scheduled maintenance
Affected: Business Account (EU)
- Degraded performanceSep 5, 2026 · resolved in 7h 6m
Multi-Device-Sync and Kitchen Display System (KDS) are not receiving orders
Affected: Kitchen Display System (KDS), Ordering & Floor Plan
- Degraded performanceSep 3, 2026 · resolved in 6d 2h
Touchscreen not responding on POS devices
Affected: SumUp POS, POS Pro
- Degraded performanceAug 17, 2026 · resolved in 10m
Issue with Logins and Payments Acceptance
Affected: Card Readers: Total, On & Super, Refunds, Tap to Pay on Android, Card Readers, Online Payments, Payouts +7 more
- MaintenanceAug 15, 2026 · ongoing
Transactions processing delay in UK
Affected: Business Account (EU)
Other retail POS systems to consider
- Shopify POS · #1 · 100% uptime
- Erply · #2 · 99.99% uptime
- Loyverse · #3 · 99.91% uptime
- Clover · #4 · 99.88% uptime